Customer service operators or managers are individuals that work within organisations’ customer service department and they strongly backup and support their organisation.
The Customer Service Certificate course teaches you the essential knowledge to improve your customer service skills and you will learn how to use customer service knowledge and expertise to serve customers or find the best possible solutions for their issues.
The course fee covers registration, learning materials (PDF/eBooks) and assessment. Certification is subject to a single payment of £15 for soft certificate and £20 for printed version.
Each and every one of us serves customers, whether we realise it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay-checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.
The Customer Service program will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Human interaction with customers becomes very important beside rapid growth of technology. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organisational success. Learn to improve your customer service skills and acquire some extraordinary customer service techniques to enhance your career skill set, improve productivity, and increase your organisation's success.
Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.
This course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.
- what is Customer Service?
- how your attitude affects customers?
- how to identify and address the needs of your customers?
- how using excellent customer service can generate profit?
- how to build good will?
- how to provide customer service over the phone?
- how online tools can aid customer service?
- how to deal with difficult customers?
- keys to successful customer service
- ways to win more customers and get the most out of the current ones
Course Fast Facts:
- easy to follow and understand
- delivered 100% on-line and accessible 24/7 from PC and MAC
- you can study from home or at work, at your own pace, in your own time
- download printer friendly course content
Who is this course for?
This course is ideal for anyone who is already involved in the customer service sector and seek career advancement or for those who want to enter to this sector.
No previous knowledge required.
This course leads you to become:
- Customer Service Operator
- Customer Service Team Leader
- Customer Service Manager
- Customer Service Coordinator
- Customer Service Consultant
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.