reed.co.uk Courses

Header

Customer Service Bundle E-Learning CPD Accredited


HRUK E-Learning LTD

Summary

Price
£27 inc VAT
Study method
Online, self-paced
Duration
1 Hour
Qualification
2 CPD points / hours

Add to basket or enquire

Overview

All Speciality, Mandatory courses & Multi Sector Online Staff Training Courses are E-learning courses which means they can be completed in the comfort of your own home and at your own pace.

We understand the importance of staff training required within the health & social care sector and therefore, we are passionate about delivering the necessary training courses in a simple yet cost effective way. This means offering courses to be completed with ease and at a reduced price compared to the industry standard.

We also provide specialist courses needed to run any business or organisation, so whatever industry you are involved in or are wanting to pursue, HRUK can help you gain and maintain the training required. Please click on the below tabs to find out more

Description

The package consists of the following:

Course 1 - Customer Service

The online Customer Service Course from HRUK has been designed to help learners understand the skills and knowledge important for various workplace settings.

Learning Outcomes:

The benefits of excellent customer service, Delivering excellent customer service, Handle complaints with care, Recognise & adapt to customer behaviour styles, Manage customer satisfaction levels

Course 2 – Communication

This course will cover the following topics; Definition of communication, Communication methods, Models of communication, Communication techniques, Managing communication, Legislation and good practice, Key principles of record keeping, Care records, Errors and prevention.

Course 3 - Complaints Handling

The online Complaints Handling Course from HRUK has been designed to help learners understand the skills and knowledge important for various workplace settings.

Learning Outcomes

  • Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
  • Describe who to ask for advice and support in handling comments and complaints;
  • Explain the importance of learning from comments and complaints to improve the quality of service;
  • Describe how to recognise adverse events, incidents, errors and near misses;
  • Explain what you must and must not do in relation to adverse events, incidents, errors and near misses.
  • Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.

Questions and answers

No questions or answers have been posted about this course.

Rating and reviews

There haven't been any reviews for this course yet.

Please sign in to review this course.