Customer Service Basics

CPD & iAP Accredited | Exam and Certificate included |

1 Training


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£12 inc VAT (was £399)
Offer ends 19 November 2019
Study method
Online, self-paced
7 CPD points / hours
Additional info
  • Exam(s) / assessment(s) is included in price

12 students purchased this course

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Learn how to go beyond the basics of serving your customers. The Customer Service Basics course teaches learners the fundamentals of customer service that can be applied in a practical environment. Learn to adopt a positive attitude and improve in your communication skills when addressing customers. We often bring our own attitudes and baggage into our jobs. However, customer service requires that you leave all those behind. The customer is the sole focus of the conversation and your goal is to keep them happy and satisfied. The Customer Service Basics is a must have skill for employees to build new communicative patterns and techniques.

Course media


Learning Outcomes

  • Understanding the overall fundamentals of customer service.
  • Learn how to identify internal and external customers.
  • Learn how to interact with customers in a positive manner.
  • Be effective in your communication.
  • Learn how to create a memorable experience for your customers.

Course Titles

  • Module 01: Understanding Customer Service
  • Module 02: Focusing on the Customer
  • Module 03: Customer Service and the Telephone
  • Module 04: Handling Complaints
  • Module 05: Enduring Stress

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at anytime.

Method of Assessment

At the end of the Customer Service Basics course you will be required to take a multiple choice question assessment test. The multiple choice question assessment will be automatically marked with learners receiving an instant grade.


Those who successfully complete the exam will be awarded the certificate in Customer Service Basics.

Awarding Body

The certificate will be awarded by CPD and iAP. This internationally recognised qualification will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Who is this course for?

  • The course is aimed at individuals employed in customer service positions
  • Learners who want to gain employment in customer service.
  • For anyone interested in improving their customer service skills.
  • If you want to learn the true art of customer service.


  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)

Career path

  • Customer Service Supervisor – £18,036 per annum
  • Customer Service Representative – £17,499 per annum
  • Sales Manager – £29,690 per annum
  • Receptionist – £15,961 per annum
  • Hotel Receptionist – £7.14 per hour
  • Personal Assistant – £25,003 per annum
  • Customer Service Officer £17,433 per annum
  • Customer Service Team Leader £22,445 per annum

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