Customer Service Basics

Free E - Certificate Included | CPD & IAP Accredited | Access for 365 days | No Hidden Fee | No Additional Fee

1 Training


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£12 inc VAT (was £399)
Offer ends 11 August 2020
Study method
Online, self-paced
No formal qualification
7 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price

18 students purchased this course

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Learn how to go beyond the basics of serving your customers. The Customer Service Basics course teaches learners the fundamentals of customer service that can be applied in a practical environment. Learn to adopt a positive attitude and improve in your communication skills when addressing customers. We often bring our own attitudes and baggage into our jobs. However, customer service requires that you leave all those behind. The customer is the sole focus of the conversation and your goal is to keep them happy and satisfied. The Customer Service Basics is a must have skill for employees to build new communicative patterns and techniques.

  • Free E-certificate (No additional cost for E-certificates)


7 CPD hours / points
Accredited by The CPD Certification Service

Course media


Learning Outcomes

  • Understanding the overall fundamentals of customer service.
  • Learn how to identify internal and external customers.
  • Learn how to interact with customers in a positive manner.
  • Be effective in your communication.
  • Learn how to create a memorable experience for your customers.

Course Titles

  • Module 01: Understanding Customer Service
  • Module 02: Focusing on the Customer
  • Module 03: Customer Service and the Telephone
  • Module 04: Handling Complaints
  • Module 05: Enduring Stress

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at anytime.

Method of Assessment

At the end of the Customer Service Basics course you will be required to take a multiple choice question assessment test. The multiple choice question assessment will be automatically marked with learners receiving an instant grade.


Those who successfully complete the exam will be awarded the certificate in Customer Service Basics.

Awarding Body

The certificate will be awarded by CPD and iAP. This internationally recognised qualification will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Who is this course for?

  • The course is aimed at individuals employed in customer service positions
  • Learners who want to gain employment in customer service.
  • For anyone interested in improving their customer service skills.
  • If you want to learn the true art of customer service.


  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)

Career path

  • Customer Service Supervisor – £18,036 per annum
  • Customer Service Representative – £17,499 per annum
  • Sales Manager – £29,690 per annum
  • Receptionist – £15,961 per annum
  • Hotel Receptionist – £7.14 per hour
  • Personal Assistant – £25,003 per annum
  • Customer Service Officer £17,433 per annum
  • Customer Service Team Leader £22,445 per annum

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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