Whether on a shop floor, behind a counter or on the phone, providing effective and successful customer service is the goal of countless job roles, across all areas of industry. Enhance your skills and knowledge with this online Customer Service Assistant Training Course. Through engaging video lessons delivered by expert instructors, you learn how to provide excellent customer service whether face-to-face or over the telephone, handle complaints, set effective goals and manage workplace stress.
This exquisite course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Customer Service Assistant Training Course is for you.
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.
Benefits of studying Customer Service Assistant Training Course:
- 24/7 access to the course for 12 months
- No hidden fees or exam charges
- CPD endorsed certification on successful completion
- Full Tutor support on weekdays (Monday – Friday)
- Efficient exam system, assessment and instant results
- Improve your chance of gaining professional skills and better earning potential.
Complemented by online study materials, mock exams and multiple-choice automated assessments, the Customer Service Assistant Training Course gives you a complete overview of customer service roles and the expertise necessary to succeed in your chosen field. Each lessons focusses on a specific skill or competency, with an eye towards providing the most effective customer service possible while maintaining your personal wellbeing.
This course is designed with the following modules:
Understanding Customer Service
- Understanding Customer Service
- Identifying Customer Expectations
- Providing Excellent Customer Service
Focusing on the Customer
- Focusing on the Customer
Customer Service and the Telephone
- Customer Service and the Telephone
- Handling Complaints
- Enduring Stress
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
While I receive a certificate of completion?
Upon successful completion you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your Certificate at an additional cost.
Who is this course for?
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
The Customer Service Assistant Training Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.