Customer Service Assistant Training Course - CPD Accredited

Customer Service Assistant Training Course Accredited by CPD | Full Tutor Support | Instant Result | No hidden fees

One Education


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£17 inc VAT (was £199)
Offer ends 05 June 2020
Study method
Online, self-paced
2 Hours
Access to content
12 Months
No formal qualification
5 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

3 students purchased this course

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This course is suitable for anyone who wants to have a rewarding career in customer service and human management. This course is also ideal for entrepreneurs, business owners, and managers who wish to develop an effective customer service system within their organisation and drive business success.

This course will give you a comprehensive overview of the features and techniques of successful customer service management. You will learn both theoretical and practical tips and tricks that are necessary for developing the customer experience of your business and for becoming a successful customer manager.

This course will give you crucial instructions on how to identify customer expectations and handle complaints. You will learn the correct etiquette and techniques for providing excellent customer service in different situations.

Highlights of Customer Service Assistant Training Course

  • Gain a firm understanding of the roles and responsibilities of a customer service assistant;
  • Discover everything that you need to know in order to be a successful customer service manager;
  • Know how to monitor customer feedback and improve the customer experience in your organisation;
  • Learn valuable tips for managing complaints and queries effectively and efficiently;
  • Understand how to satisfy angry customers and deliver what they want;
  • Learn how to pick up the key points from emotional customers;
  • Develop the etiquette and manners that every customer service worker must know;


5 CPD hours / points
Accredited by CPD Accreditation Group

Course media


Complemented by online study materials, mock exams and multiple-choice automated assessments, the Customer Service Assistant Training Course gives you a complete overview of customer service roles and the expertise necessary to succeed in your chosen field. Each lessons focusses on a specific skill or competency, with an eye towards providing the most effective customer service possible while maintaining your personal wellbeing.

Course Design

This course is designed with the following modules:

Understanding Customer Service

  • Understanding Customer Service
  • Identifying Customer Expectations
  • Providing Excellent Customer Service

Focusing on the Customer

  • Focusing on the Customer

Customer Service and the Telephone

  • Customer Service and the Telephone

Handling Complaints

  • Handling Complaints

Enduring Stress

  • Enduring Stress

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful course completion, you will qualify for a CPD certificate from One Education as proof of your new skills. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

Who is this course for?

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Customer Service Assistant Training Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.


There is no particular entry requirement for this course. A fresher with no previous qualifications or experience can take and successfully complete this course. If you are passionate about learning, have a good command of the English language and are at least 16 years old; you are good to go.

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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