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Customer Service - Approved by CPD

Compliant one-on-one tutor led e-learning course, 24/7 access, Immediate certificate upon completion.

Elite Personnel Training


£90 inc VAT
Study method
Online, self-paced
2 Hours
Access to content
Lifetime access
4 CPD points / hours


Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.

Our one -on-one tutor led e-learning courses are packed with all the information needed to meet all statutory training requirements and remain compliant. Live pictures, animated graphics and the personality of the present form part of a very effective virtual learning environment.

Accredited by leading industry sector bodies

Our training courses cover:

  1. Health and Safety Training
  2. Fire Safety Training
  3. Health and Social Care Training
  4. Food Safety Training
  5. Business Skills Training

And with over 65 courses to choose from you are sure to find a course to meet your needs with Elite Personnel Training.

Course media


At Elite Personnel Training we understand that customer service is vital to the success of any business with an ever growing demand of customer focus and service this is a must have in all and every type of business.

The end user of any product or service must feel delight in the presentation delivery and manufacture of any product this course will identify the key areas of customer service to allow you to deliver good customer service each and every time.

We as consumers have become more demanding in our expectations of products and this course will aid you in customer service dealing with all aspects and will help you understand your customers and their expectations and also how to drive that into the business.


  • About the Course
  • What is Customer Service
  • The Goals of Great Customer Service
  • Discovering and Understanding Customer Needs
  • Delivering Maximum Levels of Customer Service
  • Making Customers Feel Great From the Start
  • Communication Skills
  • Non-verbal Communication and Body Language
  • Dealing with Customer Complaints

The Customer Service course is accredited by the CPD Certification Service.

Duration 75 mins*

*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions. Learners full name and valid email address are require to register for this online course, please allow 48 hrs for delivery via email of your login details.

Who is this course for?

This online Customer Service course is perfect for any owner, manager, supervisor or member of staff in any business. Be it customer facing or perhaps communicating on a phone or by email this course is still packed information that can and will if implemented correctly improve your levels of customer service & customer satisfaction.


This course does not required a previous qualification.

System requirement.

  • Operating System: Windows 7+ or Mac OSX (10.8+)
  • Browser: A modern and up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Additional Software: Flash Player (latest version)
  • Download Speed: Broadband (3Mb+)

Career path

There are different paths in which your career could develop. You can be a;

  • Customer Service Team Member
  • Customer Service Supervisor
  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Customer Service Manager

Questions and answers

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