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Customer Service Agent
Janets

CPD Certified Diploma | FREE Digital Certificate | FREE Exam | 24/7 Tutor Support | Lifetime Access | 100% Success Rate

Summary

Price
£19 inc VAT
Study method
Online
Course format
Video
Duration
3 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
  • Certificate of completion - £8.99
Assessment details
  • Multiple Choice Questions (MCQ)/Assignment (included in price)
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

In today’s experience-driven economy, businesses across every sector—from retail to tech to finance—are investing in exceptional customer service to stand out. Customer Service Agents are on the front line of that mission, ensuring each interaction builds trust and loyalty. With over 1 million people employed in customer service roles across the UK and projected growth of more than 12% in the coming years, this is a strong entry point into a stable, rewarding career.

This course is ideal for jobseekers, early-career professionals, or individuals looking to build strong communication and problem-solving skills. It supports career paths such as Customer Service Agent, Contact Centre Representative, Client Support Advisor, or Helpdesk Assistant. UK salaries typically range from £20,000 to £28,000, with experienced agents or those in specialist sectors earning up to £32,000 or more.

Learners will gain essential skills in clear communication, active listening, handling complaints, CRM systems, conflict resolution, and delivering excellent customer care. Enrol now to build a foundation in one of the UK’s most people-focused industries—where every conversation can shape business success.

Standout features of studying Customer Service Agent with Janets:

  • The ability to complete the Customer Service Agent at your own convenient time
  • Online free tests and assessments to evaluate the progress
  • Facility to study Customer Service Agent from anywhere in the world by enroling
  • Get all the required materials and documentation after getting enrolled in Life Coaching
  • Get a free E-certificate, Transcript, and Student ID with Life Coaching
  • Expert-designed Customer Service Agent with video lectures and 24/7 tutor support

Certificates

Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - £8.99

Method of Assessment

To complete the bundle, students will have to take an automated multiple-choice exam for all the courses. These exams will be online and you will need to score 60% or above to pass. After passing the exams, you will be able to apply for the certificates.

  • CPD Accredited Digital Certificates Included in the price
  • Hardcopy 8.99 (With FREE UK Delivery)

Assessment details

Multiple Choice Questions (MCQ)/Assignment

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

This career-focused Customer Service Agent course is formulated to make you a good fit for the employment market. Not only that, the proficiency that can be obtained after completing this Customer Service Agent training will add value to your resume and catch the attention of the employers. So what are you waiting for enrol Customer Service Agent course now and launch your career with a bang.

Who is this course for?

The Customer Service Agent course is ideal for those who are interested or already working in this sector.

Requirements

No prior qualifications are needed for Learners to enrol on this Customer Service Agent

Career path

After completing this Customer Service Agent course, you will have the knowledge and skills to explore trendy and in-demand Customer Service Agent jobs.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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