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Customer Service Advisor
Training Express Ltd

Free PDF Certificate included + Free Life Coaching Course I Video training | Free Retake Exam | Instant Access

Summary

Price
£19 inc VAT
Study method
Online
Duration
6 hours · Self-paced
Access to content
1 year
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
  • Certificate of completion - Free
Assessment details
  • Multiple Choice Questions (MCQ) (included in price)
Additional info
  • Tutor is available to students

Overview

[Updated 2025]

In today’s business landscape, exceptional customer service is more than a courtesy—it’s a competitive edge. This Customer Service Advisor course is designed to equip you with the communication strategies and relationship-building techniques that help brands keep customers loyal and satisfied. You'll explore the core principles of Customer Relationship Management (CRM), understand the tools used to strengthen customer connections, and learn how to handle complaints with professionalism and clarity.

From mastering the nuances of telephone communication to developing strong listening habits and problem-solving approaches, this course offers an in-depth look at what makes customer service memorable. Whether you're aiming to refine your ability to build rapport, manage challenging conversations, or keep records efficiently, this training provides the insight and knowledge to help you deal with customers confidently, every time.

Key Features

  • Accredited by CPD
  • Instant e-certificate
  • Fully online, interactive Customer Service Advisor course with audio voiceover
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

Corporate Training

  • Designed Specifically To Meet The Needs Of Corporate Training Programs
  • Industry-standard Course Lengths Aligned With Market Standards
  • Trusted By 10,000+ Businesses Worldwide
  • Boost Learning, Cut Costs
  • Strategic Alignment With Business Goals
  • Data-driven Insights And Industry Benchmarks To Adapt Training To Evolving Needs
  • Current & Relevant Content Regularly Updated To Stay Relevant

Free Gifts

  • Life Coaching Course

Enrol now in this Customer Service Advisor course to excel!

Certificates

Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - Included

You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Assessment details

Multiple Choice Questions (MCQ)

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth Customer Service Advisor training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The curriculum of the Customer Service Advisor course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease.

Accreditation

All of our courses are fully accredited, including this Customer Service Advisor course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you’ve successfully completed your Customer Service Advisor course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).

Who is this course for?

This course is ideal for all employees or anyone who genuinely wishes to learn more about Customer Service Advisor basics.

Requirements

No prior degree or experience is required to enrol in this course.

Questions and answers

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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
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