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Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified cover image

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified
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4-in-1 Career Bundle! Blended Learning Solution | 40 CPD Points | FREE Assisment | Quick, Easy, Affordable Training

Summary

Price
£21 inc VAT
Study method
Online
Duration
15 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
40 CPD hours / points
CPD What's this?
Certificates
  • Certificate of Completion - Digital/PDF Certificate - £5.99
  • Certificate of Completion - Hard copy Certificate - £12.99
Assessment details
  • Assessment Fees (included in price)
Additional info
  • Tutor is available to students

Overview

The customer service sector in the UK is thriving, with over 3.2 million professionals employed in related roles. Businesses increasingly prioritise exceptional service, making skilled advisors indispensable. This Customer Service Advisor with Problem Solving Skills Diploma equips you with theoretical expertise in CRM, complaint resolution, and efficient communication—key skills for career growth.

The Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified equips learners with a deep understanding of customer relationship management, complaint handling, and professional communication strategies. From learning to build rapport over the phone to effective record-keeping and time management, this Customer Service Advisor with Problem Solving Skills Diploma develops critical service-related capabilities that matter across all customer-facing roles.

Whether you're beginning a new journey in customer service or aiming to strengthen your existing role, this Customer Service Advisor with Problem Solving Skills Diploma enhances your ability to connect with customers and resolve issues effectively. Gain knowledge in CRM strategies, communication styles, and customer care standards—all vital for creating lasting customer satisfaction and loyalty.

★★★ Get Three Additional Courses as a Gift! ★★★

  • ➥ Gift Course 01: Customer Service Executive
  • ➥ Gift Course 02: Problem Solving and Decision Making
  • ➥ Gift Course 03: Decision-Making in High-Stress Situations

Upon successful completion of this Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified course, learners will be able to:

  • Understand the foundations of customer relationship management systems.
  • Learn techniques to strengthen customer interactions and retention.
  • Apply strategies for managing challenging customer communications.
  • Develop skills for organising and maintaining customer records.
  • Improve time management techniques in service-based roles.
  • Explore structured approaches to problem-solving over the phone.

Certificates

Certificate of Completion - Digital/PDF Certificate

Digital certificate - £5.99

  • You will immediately get your CPD Accredited Digital Certificate for £5.99 (each).

Certificate of Completion - Hard copy Certificate

Hard copy certificate - £12.99

  • You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each)

Shipping Charges:

  • Inside the UK: £3.99
  • International: £10.99

Assessment details

Assessment Fees

Included in course price

CPD

40 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

This Customer Service Advisor with Problem Solving Skills Diploma Course has several modules; each module is easy to understand and delivers to-the-point content. If you need any help with any module or have any questions while studying the course, your designated tutor will provide you with continuous assistance so that you can complete each lesson in the Customer Service Advisor with Problem Solving Skills Diploma Course successfully and swiftly.

Course Curriculum:

  • Module 01: Introduction to Customer Relationship Management (CRM)
  • Module 02: CRM Fundamentals
  • Module 03: CRM Strategies
  • Module 04: CRM Databases
  • Module 05: Deepening Customer Relationship
  • Module 06: Handling Customer Complaints
  • Module 07: Introduction to Customer Service
  • Module 08: What’s Different about Good Customer Service?
  • Module 09: Customer Service Communication Strategies
  • Module 10: Building Rapport Over the Phone
  • Module 11: Active Listening and Managing Tough Callers
  • Module 12: Problem Solving over the Phone
  • Module 13: Time Management
  • Module 14: Record Keeping and Filing Systems

Process of Evaluation

After studying the Customer Service Advisor with Problem Solving Skills Diploma Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate.

Certificate of Achievement

Certificate of Completion - Digital / PDF Certificate

After completing the Customer Service Advisor with Problem Solving Skills Diploma Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each)

Certificate of Completion - Hard copy Certificate

  • You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each)

Shipping Charges:

  • Inside the UK: £3.99
  • International: £10.99

Who is this course for?

  • Customer Service Representativesseeking to enhance their skills and advance their careers through a recognised qualification that focuses on problem-solving and relationship management techniques.
  • Business Professionalsworking in sales, marketing, or support roles who wish to improve their customer interaction abilities and develop a deeper understanding of CRM systems and strategies.
  • Team Leaders and Managers responsible for customer service departments who need to strengthen their knowledge of best practices in complaint handling, communication strategies, and time management.
  • Career Changers looking to enter the customer service sector with a comprehensive qualification that covers all essential aspects of customer service advisory roles and problem-solving methodologies.
  • Self-employed Business Owners want to improve their customer service approach and implement effective CRM strategies to increase customer retention and satisfaction.

Requirements

Therefore, you don’t need any educational qualification or experience to enrol on this Customer Service Advisor with Problem Solving Skills Diploma.

Career path

This Customer Service Advisor with Problem Solving Skills Diploma opens doors to various customer service-related careers. Here are a few options:

  • Customer Service Advisor – £20K to £28K/year.
  • Call Centre Agent – £19K to £26K/year.
  • Client Support Officer – £22K to £30K/year.
  • Customer Relationship Executive – £24K to £32K/year.
  • CRM Coordinator – £25K to £35K/year.

Questions and answers

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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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