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Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified cover image

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified
Skills Boost

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Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
2.1 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
  • CPD Accredited Certificate: - £4.99
Assessment details
  • Customer Service Advisor with Problem Solving Skills Diploma (included in price)
Additional info
  • Tutor is available to students

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Overview

Customer Service Advisor with Problem Solving Skills Diploma

  • [2026 Updated Course]
  • 14 Day Money Back Guarantee

Develop the essential skills to excel in customer-facing roles with our Customer Service Advisor with Problem Solving Skills Diploma. This comprehensive course is designed to equip you with the knowledge and practical abilities required to deliver outstanding customer service while effectively resolving issues.

You will learn how to handle a wide range of customer enquiries, manage difficult situations with confidence, and communicate clearly across various channels including phone, email, and face-to-face interactions. The course covers key topics such as customer relationship management, active listening, conflict resolution, and problem-solving techniques to enhance customer satisfaction and loyalty.

Gain expertise in understanding customer needs, managing complaints, and using CRM systems to provide efficient service. You’ll also explore how to work effectively within a team, maintain professionalism under pressure, and adapt to diverse customer behaviours.

This CPD-accredited diploma is delivered entirely online, allowing flexible study at your own pace with full tutor support. Whether you’re starting a career in customer service or aiming to enhance your current role, this diploma will boost your employability and confidence in solving customer problems efficiently.

Key Highlights of the Customer Service Advisor with Problem Solving Skills Diploma Course

  • Free Instant e-Certificate – Receive your official certificate immediately upon successful completion of the course.
  • 24/7 Tutor Support – Expert guidance available around the clock throughout your studies.
  • No Hidden Fees – Transparent pricing with no extra or unexpected charges.
  • Lifetime Access – Learn at your own pace with unlimited, lifelong access to all course materials.
  • 100% Learning Satisfaction Guarantee – We’re dedicated to providing an exceptional and rewarding learning experience.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD Accredited Certificate:

Digital certificate - £4.99

After the successful accomplishment of this course, you will be awarded with a verified CPD Accredited Certificate from Skills Boost in PDF format only for $4.99 and printed version only for $14.99.

Assessment details

Customer Service Advisor with Problem Solving Skills Diploma

Included in course price

Curriculum

3
sections
11
lectures
2h 7m
total

    • 1: Intro Video 01:14

    • 2: Module 1 An Overview of Customer Service 25:00
    • 3: Module 2 Strategies for Understanding Your Customers 19:00
    • 4: Module 3 The Customer-Focused Organisation 08:00
    • 5: Module 4 Creating Customer Service Strategy 13:00
    • 6: Module 5 Training & Development for Effective Customer Service 11:00
    • 7: Module 6 Building Strong Relationship With Customers 24:00
    • 8: Module 7 Communication in Customer Service 08:00
    • 9: Module 8 Handling Complaints 09:00

    • 10: Final Assessment 06:00
    • 11: Get Your CPD Accredited Certificate [Optional] 02:00

Course media

Description

Customer Service Advisor with Problem Solving Skills Diploma

The Customer Service Advisor with Problem Solving Skills Diploma trains you to provide exceptional customer care and resolve issues confidently. Learn to handle enquiries, manage complaints, and communicate effectively using CRM systems.

This CPD-accredited online course offers flexible learning and tutor support. Ideal for beginners or those wanting to improve their customer service and problem-solving skills, leading to a recognised diploma.

Certificate of Achievement for the Customer Service Advisor with Problem Solving Skills Diploma Course

Upon successfully completing the Customer Service Advisor with Problem Solving Skills Diploma course, you will be awarded a Certificate of Achievement. This certificate is provided as a completely FREE downloadable PDF, making it easy to print, share, and showcase your success.

Who is this course for?

Customer Service Advisor with Problem Solving Skills Diploma

Perfect for individuals seeking roles as customer service advisors, call centre agents, or client support specialists who want to develop strong problem-solving and communication skills.

Requirements

Customer Service Advisor with Problem Solving Skills Diploma

Anyone who is interested in Customer Service Advisor with Problem Solving Skills Diploma is welcome to enrol in this Customer Service Advisor with Problem Solving Skills Diploma course.

Career path

Customer Service Advisor with Problem Solving Skills Diploma

Progress into roles such as customer service advisor, team leader, client relations officer, or move towards specialist roles in complaints management and customer experience.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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