Customer Service Advisor Course

CPD Accredited Customer Service Advisor Course | Full Tutor Support | Instant Result | 1-Year Access

One Education


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£16 inc VAT (was £199)
Offer ends 17 August 2020
Study method
Online, self-paced
20 Hours
Access to content
12 Months
No formal qualification
10 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

39 students purchased this course

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Have you ever thought of pursuing a career in customer service? If there is one skill you should aim to master, then customer service skill is it.

Skilled customer service professionals are always in high demand. Enrol in this Customer Service Advisor Course and earn the right qualification and experience which further help you to find yourself in demand.

The course will help you get started in customer service and teach you the arts you need to shine your career in the relevant fields.

This training course is offered online, which gives you the powers to study at your own pace and in your own time. You can study this course on a full-time or part-time basis and receive the education you need to achieve your dream of becoming a customer service adviser.


10 CPD hours / points
Accredited by CPD Accreditation Group

Course media


Course Curriculum

We’ve taken this comprehensive Customer Service Advisor Course and broken it down into 68 manageable units which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of this skills. It really is a sure pathway to success.

This course is designed with the following modules:

Customer Service Advisor Course

Module :01

  • Understanding Customer Service
  • Identifying Customer Expectations
  • Providing Excellent Customer Service

Module: 02

  • Focusing on Your Customer
  • Customer Service and the Telephone
  • Handling Complaints
  • Enduring Stress

Module: 03

  • Communication Skills
  • Dealing With Challenges Assertively
  • Dealing With Difficult People
  • Dealing With Stress
  • Meeting Expectations
  • Setting Goals
  • Seven Steps to Customer Problem Solving
  • Telephone Techniques
  • The Fifth Critical Element – Measure It
  • The Fourth Critical Element – Be a Problem Solver
  • The Second Critical Element – Defined in Your Organization
  • The Sixth Critical Element – Reinforce It
  • The Third Critical Element – Given Life by the Employees
  • What is Customer Service?
  • Who Are Your Customers?

Module: 04

  • Six Critical Elements
  • Understanding Leadership
  • Five Practices of Leadership

Module: 05

  • Asking the Right Questions
  • Close with Vocals
  • Closing Down the Voice
  • Cold and Warm Calls
  • Developing a Script
  • Did You Hear Me?
  • It’s More Than Just a Phase
  • Negotiation Techniques
  • News from Within
  • Perfecting the Script
  • Phone Tag and Getting the Call Back
  • Sales by Phone
  • Saying No
  • Staying Out of Voice Mail Jail
  • Stress Busting
  • Taking Messages
  • This is My Mentor
  • To Serve and Delight
  • Verbal Communication Techniques
  • What’s Missing in Telephone Communication?
  • Who are Your Customers?

Module: 06

  • Building the Future
  • Checklist for Success
  • Considerations in Tool Selection
  • Customer Relationship Management
  • Evaluating and Reviewing Your Program
  • Homegrown vs. Application Service Provider
  • Requirement Driven Product Selection
  • Strategies for Customer Retention
  • The Development Team
  • What CRM Is and Who It Serves

Module: 07

  • Getting Started
  • It Starts at the Top
  • Peer Training
  • How to Build Rapport
  • Learn to Listen
  • Manners Matter – Etiquette & Customer Service (I)
  • Manners Matter – Etiquette & Customer Service (II)
  • Handling Difficult Customers
  • Getting the Necessary Information
  • Performance Evaluations
  • Training Doesn’t Stop
  • Wrapping Up

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Who is this course for?

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Customer Service Advisor Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Questions and answers

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Maria asked:

Once the payment is made,will we have access immediately or what is the timeframe to receive the login details to be able to start the course?


Hi Maria, Thanks for reaching out. The formal time-frame to receive the login details within 48 hours of purchasing the course. However, learners usually receive it within a day. Thanks.

This was helpful. Thank you for your feedback.

Harriet asked:

Can I do the course on my iPhone?


Dear Harriet, Thank you for contacting us. Yes, the iPhone is compatible to do the course. Thanks

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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