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Customer Service Advanced Training
Online Training Academy

CPD Certified ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees

Summary

Price
£19 inc VAT
Study method
Online, On Demand 
Duration
1.5 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

Updated 2026

Special Offer: [ Get 9 Free Ebooks ]

The Customer Service Advanced Course is an essential program in today's competitive world, providing comprehensive training in crucial customer service skills. Mastering customer service is vital as it directly impacts business success, customer retention, and satisfaction. Learning customer service skills helps individuals address customer needs effectively, generate repeat business, and handle challenging interactions proficiently.

In the UK, expertise in customer service significantly enhances job prospects, with roles often offering salaries between £18,000 and £25,000 per year, depending on experience. The demand for skilled customer service professionals is growing, with the sector expanding by 15% annually.

This Customer Service Advanced course equips learners with the knowledge to deliver exceptional in-person, phone, and electronic customer service, recover difficult customers, and understand when to escalate issues. As customer expectations continue to rise, businesses increasingly value advanced customer service skills, making this course a valuable investment for anyone looking to excel in their career and improve daily interactions.

Key Features:

  • CPD Certified Customer Service Course
  • Free Certificate
  • Developed by Specialist
  • Lifetime Access

Certificates

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

3
sections
12
lectures
1h 33m
total

Course media

Description

Course Curriculum

  • Section 1: Laying the Foundations
  • Introduction to the Course
  • Understanding Our Mission and Role
  • Cultivating a Positive Attitude for Success

Section 2: Handling Challenges and Escalations

  • Managing and Resolving Difficult Customer Situations
  • Knowing When and How to Escalate Issues

Section 3: Mastering Customer Interaction

  • Recognising and Fulfilling Customer Needs
  • Building Customer Loyalty and Encouraging Repeat Business
  • Delivering Exceptional In-Person Customer Service
  • Communicating Effectively Over the Phone
  • Providing Outstanding Service Through Digital Channels

Learning Outcomes:

Master attitude nuances vital for optimal customer service interactions.
Identify and address diverse customer needs with precision and empathy.
Develop strategies to generate repeat business and foster customer loyalty.
Acquire skills for effective in-person, phone, and electronic customer service.
Navigate challenging situations, recovering difficult customers with tact and resilience.
Understand escalation protocols, knowing when to involve higher-tier support.

Who is this course for?

This Customer Service Advanced course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Service Advanced . Moreover, this course is ideal for:

  • Customer service professionals seeking advanced skills and strategic approaches.
  • Team leaders and managers aiming to enhance their team's customer service.
  • Business owners wanting to elevate their company's customer experience practices.
  • Individuals aspiring to excel in roles requiring top-tier customer service expertise.
  • Those passionate about creating positive and lasting customer relationships.

Requirements

There are no requirements needed to enrol into this Customer Service Advanced course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Service Advanced course.

Career path

After finishing this Customer Service Advanced course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Service Advanced are:

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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