Customer Service Advanced Diploma Level 5

Customer Service Level 5 Diploma Endorsed by ABC Awards - Special Offer

Staff Training Solutions


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£39 inc VAT (was £660)
Offer ends 14 July 2020
Study method
Online, self-paced
350 Hours
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

16 students purchased this course

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Customer Service Advanced Diploma Level 5

Endorsed Certificate of Achievement. Our most advanced online study program to date, this exclusive Level 5 Customer Service has been designed for the most ambitious and dedicated candidates. Study Customer Service - Diploma in your own time from any location worldwide, exploring key concepts including audience analysis, identification of needs and expectations, problem-solving, effective telephone manner, how to work with difficult customers, complaint handling, the importance of nurturing customer loyalty and how to transform negative experiences into positive outcomes. Whatever your current position and long-term objectives, you’ll be one step closer to reaching them with this inspiring Customer Service - Diploma

If you wish to implement an effective customer care programme in your organisation or simply want to develop skills for a rewarding career in Customer Service roles this diploma course is ideal for you. Providing efficient customer care is vital for every business. This Customer Service course teaches essential elements of Customer - Service and explains how these can be implemented for the success of a business. Customer Service course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner.


Endorsed by ABC Awards


Customer Service Advanced Diploma Level 5

There are two types of experiences we remember as consumers. Those where we were blown away by quality Customer support, and those where we were dissatisfied. A point that perfectly illustrates the inadequacy of ‘acceptable’ Customer Care standards. For any business looking to remain relevant in such competitive times, the only acceptable Customer Service standard is flawless. The kind of Customer - Service that consistently exceeds expectations, leaving every Customer wanting more. As demand for advanced Customer Service specialists continues to grow worldwide, there’s never been a better time to consider a career in high-level Customer Service.

Customer Service : Learning Outcomes

On successful completion of this Customer Service course the learner will be able to;

  • Discuss overview of key Customer Service elements
  • Investigate the process of listening to, questioning and confirming customers’ needs.
  • Explore a variety of leadership styles, the fundamentals of creating customer-focused environments and the value of reward and recognition schemes
  • Understand how to develop a Customer Service strategy
  • Learn how to effectively introduce a new program to current employees.
  • Explore a variety of effective training and development methods
  • Improve your communication skills to strengthen relationships and interactions with customers and colleagues
  • Develop the knowledge and principles that underpin outstanding Customer Care
  • Explore techniques for building long-term customer relations
  • Discuss how to turn an unprofitable customer into a profitable customer.
  • Explore the true value and impact of listening to customers
  • Discuss how to professionally handling complaints from a business perspective
  • Explore the relationship between employee satisfaction and its resulting impact on Customer Service.
  • Gain or develop key transferrable skills applicable in a range of industries and sectors.

Customer Service - Course Syllabus:

This Customer - Service : Advanced - Level 5consist the following modules:

  1. Customer Service - Introduction
  2. Knowledge of Customers
  3. Customer Services: What is a Customer Focused Organisation?
  4. How to Develop a Customer Care Strategy?
  5. Implementation of Customer Services Strategy
  6. Customer Services: Training and Development
  7. Importance of Good Communication Skills
  8. Creating Long-Lasting Customer Relationships
  9. Managing Unprofitable Customers
  10. Benefits of Customer Feedback
  11. Handling Customer Complaints
  12. Fundamentals of Empowerment & Ownership

Customer Service - Course Benefits:

This Customer - Service has the following benefits:

  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world
  • 24/7 Access to the LMS ( Learning Management System )
  • Easy to understand quality e-learning study materials

Course Material

All course materials are included in the Customer - Service course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning Customer - Service course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links

Course assessment

You will be continually assessed throughout the Customer - Service Level 5course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Who is this course for?

Customer Service Advanced Diploma Level 5

  • Candidates looking for a career change
  • Candidates looking to upgrade their CVs for better job prospects
  • Existing customer care workers looking to improve their skills for promotion
  • Those planning to go on to higher-level studies upon completion
  • Business owners, managers and supervisors
  • Anyone serious about a rewarding career in customer care


Customer Service Advanced Diploma Level 5

There is no particular entry requirement for Customer Service course. We do not ask for any previous qualification or experience.

Endorsed Certificate of Achievement

At the end of the course, learner can claim an endorsed certificate by paying £120 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.

Certificate of Completion from STS

Certificate of Completion from STS (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)

Career path

Customer Service Advanced Diploma Level 5

Typical Customer Service positions include;

  • Team leader
  • Customer Service manager
  • Customers relationship manager
  • Customers support officer
  • PR Manager

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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