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Customer Satisfaction & Relationship with Brand

Advanced Learning Materials | Certificate Accredited by CPD | Lifetime Access | 24/7 Expert Tutor Support

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£15 inc VAT
Study method
Online, self-paced
1 hour
Access to content
Lifetime access
No formal qualification
10 CPD hours / points
  • Digital certificate - £4.99
  • Hard copy certificate - £9.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Many businesses struggle with building strong relationships with their customers, leading to lower customer satisfaction and brand loyalty. This intensive Customer Satisfaction & Relationship with Brand course tackles the challenges of customer satisfaction and relationship building, offering valuable insights and strategies.

By completing this course, you will gain a deep understanding of customer service concepts, learn how to organize and structure customer service delivery effectively, and master customer relationship management (CRM) techniques. You will also develop the skills to monitor and resolve customer complaints and problems, leverage social media tools and channels for business success, and ultimately enhance customer satisfaction and build stronger relationships with your brand.

Learning Outcomes:

  • Gain a solid foundation in customer service delivery practices.
  • Develop effective organisational strategies for delivering exceptional customer service.
  • Understand the structure and importance of customer service.
  • Learn the principles and techniques of Customer Relationship Management (CRM).
  • Enhance customer satisfaction and foster a positive relationship with your brand.
  • Acquire the skills to monitor and resolve customer complaints and problems.


10 CPD hours / points
Accredited by CPD Quality Standards

Course media


In today's highly competitive business landscape, customer satisfaction and strong relationships with your brand are essential for success. This comprehensive course explores the intricacies of customer satisfaction and relationship building, equipping you with the knowledge and strategies to excel in these areas. Through a series of engaging modules, you will delve into the fundamental concepts and practices of customer service delivery, learning how to organise and structure your customer service operations effectively.

The course covers essential topics such as customer relationship management (CRM), providing you with insights into building long-term customer loyalty. You will discover the significance of customer satisfaction and its impact on your brand's reputation. Additionally, you will develop valuable skills in monitoring and resolving customer complaints and problems, ensuring your customers receive prompt and satisfactory solutions.

Furthermore, this course explores the power of social media as a vital tool for business success. You will uncover effective strategies for leveraging social media channels to engage with your customers, cultivate brand loyalty, and enhance customer satisfaction. By the end of this course, you will possess a comprehensive skill set to nurture positive customer relationships and boost customer satisfaction, ultimately driving the growth of your brand.

Enrol now and unlock the potential of customer satisfaction and relationship building for your business!


Upon successful completion of the course, you have the option to receive a certificate titled Customer Service & Environment. The following prices apply for the certificates:

  • PDF Certificate: £4.99

You will receive an email with your certificate in PDF format that you can print or share For only £4.99.

  • Hardcopy Certificate for Students in the UK: £9.99

This option provides you with a high-quality, professionally printed certificate delivered to you anywhere in the UK for only £9.99

  • Hardcopy Certificate for International Students: £14.99

For students outside of the United Kingdom, this option ensures delivery of a high-quality, professionally printed certificate to your international address for only £14.99.

Who is this course for?

  • Professionals seeking to enhance their understanding of customer satisfaction and brand relationship management.
  • Entrepreneurs and business owners who are aiming to improve customer experiences and build stronger brand loyalty.
  • Customer service representatives who are dedicated to delivering exceptional service and resolving customer issues effectively.
  • Marketing and sales professionals looking to leverage customer satisfaction strategies to boost brand success.

Career path

  • Customer Service Representative: £18,000 - £25,000 per year
  • Customer Relationship Manager: £25,000 - £40,000 per year
  • Social Media Coordinator: £20,000 - £30,000 per year
  • Marketing Manager: £30,000 - £50,000 per year
  • Sales Manager: £35,000 - £60,000 per year
  • Business Owner/Entrepreneur: Earnings vary based on business success

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Digital certificate

Digital certificate - £4.99

Hard copy certificate

Hard copy certificate - £9.99

Hardcopy Certificate for International Students: £14.99

For students outside of the United Kingdom, this option ensures delivery of a high-quality, professionally printed certificate to your international address for only £14.99.


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.