Skip to content

Customer Relationships And The Law

Study House

Summary

Price
£75 inc VAT
Or £25.00/mo. for 3 months...
Study method
Distance learning
Duration
50 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students
8 students purchased this course

Add to basket or enquire

Overview

After studying this unit you will:

  1. examine the legal framework which applies to customer and selling goods and services
  2. explore specific laws and regulation which govern relationships with customers
  3. establish procedures for dealing with customer complaints and settling grievances.

Description

This is a short course of 50 hours study and just one written assignment. Students can elect to study further units towards the Business Diploma Level 3 if they wish.

Course Contents:

Creating A Legally Valid Customer Contract

Terms And Conditions

Unfair Terms In Customer Contracts Regulations 1999

Potential Problems With Goods And Services

Rectifying A Problem

Making A Complaint

Creating A Valid Business To Business Contract

Unfair Contract Terms Act 1977

Distance Selling Regulations

The Doorstep Selling Regulations

E-Commerce Regulations 2002

The Consumer Protections From Unfair Trading Regulations 2008

The Business Protection From Misleading Marketing Regulations 2008

Guarantees And Warrantees

Product Liability

Consumer Protection Act 1987

Negligence

The General Product Safety Regulations 2005

Claiming In The Small Claims Court

Questions and answers

No questions or answers found containing ''.

Rrrdfrgn asked:

Is this course suitable for someone with no experience in Law. Is it suitable for a retail manager who wants to learn about their responsibilities?

Answer:

Thank you for your enquiry. The course requires no prior knowledge of law, and starts at first principles. It is written for people working in a wide range of business disciplines who, like you, want to better understand the legal framework within which their business operates, and so should be well suited to your purpose. Regards,

This was helpful. Thank you for your feedback.
Joel asked:

Do you have a similar program that offers a formal qualification? I like the courses offered but also would like an accreditation.

Answer:

Thank you for your question. All of our courses provide certification through ABC Awards - Quality Licence Scheme i.e.e a certificate from a recognised awarding organisation. We do have some QCF/RQF national qualification courses but only in the areas of child care and teaching support.

This was helpful. Thank you for your feedback.
Ask a question

Certificates

Certificate of completion

Digital certificate - Included

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: Business law, Commercial law, Law
Related searches: Business courses, Online courses