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Customer Relationship Management Level 4

Accredited by The CPD Qualifications Group - PDF Course Books Provided.


UK Public College

Summary

Price
£365 inc VAT
Or £60.83/mo. for 6 months...
Study method
Online
Duration
40 hours · Self-paced
Qualification
No formal qualification
CPD
40 CPD hours / points
Additional info
  • Tutor is available to students

Overview

The Customer Management is a qualification designed to help businesses meet the complexities of modern customer service requirements. Via Customer Management Certificate qualification, students will learn how to work within multiple communication channels, provide exceptional customer services, learn how to work in a team. Lead & motivate better.

The course fee covers registration, learning materials, assessment and certification. The certificate is sent out to the students within 24 hours of course completion.

Certification

On the completion of the course, the students will be awarded the Customer Relationship Management Level 4

Accreditation

The course is accredited by The CPD Qualifications Group.

Course Assessment

This course does not involve any written exams. students need to answer 4-6 assignment questions to complete the course, the answers will be in the form of written work. students can write the answers in their own time. Each answer need to be 200 words ( 1 Page ). once the answers are submitted, the tutor will check and assess the work.

Course Duration

The course can be completed in a very short time, it totally depends on the life style of the learners. Also, there is no pressure on students to complete the course on fast mode, the course is valid for 12 months, so students can complete the course with complete peace of mind and with no pressure at all.

CPD

40 CPD hours / points
Accredited by CPD Qualifications

Description

The Customer Management Certificate qualification is designed to train individual who have deep interest in managing customers more effectively, the Customer Management Certificate qualification will give learners all knowledge and management tools to effectively manage the customers and any concerns related to customers.

After the completion of the Customer Management Certificate qualification the learners will be able to :

  1. Develop product and service knowledge for customer management operation
  2. Process & handle customer complaints
  3. Work effectively with others
  4. Leader the team more effectively
  5. Recommend products and services
  6. Organize personal work priorities and development
  7. Build better relationships with customers
  8. Lead & motivate better

Who is this course for?

Any one who want to get better in the filed by gaining the knowledge and tools provided.

Requirements

No previous knowledge required.

Career path

1. Customer Management Officer

2. Customer Service Officer

3. Office Administrator

4. Office Secretary

Questions and answers

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FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.