Customer Relationship Management Level 4
Accredited by The CPD Qualifications Group - PDF Course Books Provided.
UK Public College
Summary
- Tutor is available to students
Overview
The Customer Management is a qualification designed to help businesses meet the complexities of modern customer service requirements. Via Customer Management Certificate qualification, students will learn how to work within multiple communication channels, provide exceptional customer services, learn how to work in a team. Lead & motivate better.
The course fee covers registration, learning materials, assessment and certification. The certificate is sent out to the students within 24 hours of course completion.
Certification
On the completion of the course, the students will be awarded the Customer Relationship Management Level 4
Accreditation
The course is accredited by The CPD Qualifications Group.
Course Assessment
This course does not involve any written exams. students need to answer 4-6 assignment questions to complete the course, the answers will be in the form of written work. students can write the answers in their own time. Each answer need to be 200 words ( 1 Page ). once the answers are submitted, the tutor will check and assess the work.
Course Duration
The course can be completed in a very short time, it totally depends on the life style of the learners. Also, there is no pressure on students to complete the course on fast mode, the course is valid for 12 months, so students can complete the course with complete peace of mind and with no pressure at all.
CPD
Description
The Customer Management Certificate qualification is designed to train individual who have deep interest in managing customers more effectively, the Customer Management Certificate qualification will give learners all knowledge and management tools to effectively manage the customers and any concerns related to customers.
After the completion of the Customer Management Certificate qualification the learners will be able to :
- Develop product and service knowledge for customer management operation
- Process & handle customer complaints
- Work effectively with others
- Leader the team more effectively
- Recommend products and services
- Organize personal work priorities and development
- Build better relationships with customers
- Lead & motivate better
Who is this course for?
Any one who want to get better in the filed by gaining the knowledge and tools provided.
Requirements
No previous knowledge required.
Career path
1. Customer Management Officer
2. Customer Service Officer
3. Office Administrator
4. Office Secretary
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.