Customer Relationship Management Level 2

Customer Relationship Management Level 2 Endorsed by ABC Awards - Special Offer

CPD Courses


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£28 inc VAT (was £360)
Offer ends 02 June 2020
Study method
Online, self-paced
125 Hours
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

2 students purchased this course

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Customer Relationship Management Level 2

Customer Relationship Management Course Level 2 Certificate of achievement.

Customer Relationship Management level 2 Course is suitable for anyone interested to enhance their knowledge and skills in Customer Relationship Management . It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.

People working in customer service roles are often the first point of contact in a business so it is of vital importance that they make the right impression. This customer service course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs.

The course aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service .

The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Certificate of achievement can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.


Endorsed by ABC Awards


Customer Relationship Management Level 2

Learning Outcomes

On successful completion of this course the learner will be able to;

  • Discuss overview of key customer service elements
  • Investigate the process of listening to, questioning and confirming customers’ needs.
  • Understand how to develop a customer service strategy
  • Explore a variety of effective training and development methods
  • Develop the knowledge and principles that underpin outstanding customer care
  • Explore techniques for building long-term customer relations
  • Discuss how to turn an unprofitable customer into a profitable customer.
  • Explore the true value and impact of listening to customers
  • Discuss how to professionally handling complaints from a business perspective
  • Explore the relationship between employee satisfaction and its resulting impact on customer service.
  • Gain or develop key transferable skills applicable in a range of industries and sectors.

Course Syllabus:

This course consists of following modules:

Module 1 – What is Customer Service

Module 2 – Telephone Techniques

Module 3 – Dealing with Difficult Customers

Module 4 – Solving Customers' Problems

Course Benefits:

  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world
  • 24/7 Access to the LMS ( Learning Management System )
  • Easy to understand quality e-learning study materials

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with CPD Courses you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Who is this course for?

Customer Relationship Management Level 2

  • Candidates looking for a career change
  • Candidates looking to upgrade their CVs for better job prospects
  • Existing customer care workers looking to improve their skills for promotion
  • Those planning to go on to higher-level studies upon completion
  • Business owners, managers and supervisors
  • Anyone serious about a rewarding career in customer care


Customer Relationship Management Level 2

There is no particular entry requirement. We do not ask for any previous qualification or experience.

Endorsed Certificate of achievement

At the end of the course, learner can claim an endorsed certificate by paying £75 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.

Certificate of Completion from CPD

Certificate of Completion from CPD (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)

Career path

Customer Relationship Management Level 2

Typical customer service positions include;

  • Team leader
  • Customer Service Officer
  • Customers relationship Officer
  • Customers support officer
  • PR Manager
  • Support assistant

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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