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Customer Relationship Management - CRM

CPD Certified* | *Free PDF Certificate *| No Hidden Fee| Free Exam | 24/7 tutor support

Royal Course


£12 inc VAT
Study method
Online, self-paced
Course format What's this?
Reading material - PDF/e-book
2 hours
Access to content
Lifetime access
No formal qualification
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

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Welcome to Customer Relationship Management!

Do you want to start a career in the Customer Relationship Management field, or do you want to develop your skills in this profession? Then this Customer Relationship Management course will provide you with a solid basis to become a confident Customer Relationship Management professional.

This Customer Relationship Management course will provide you with a thorough understanding of the Customer Relationship Management, including important concepts, strategies for using it, and in-depth expertise.

This Customer Relationship Management course is an excellent way to advance your profession. So, what do you have to lose?

Enrol this Customer Relationship Management course right now!

Why do you enrol on this Customer Relationship Management course?

  • Free digital certificates
  • Free assessment
  • Free Tutor Support


Customer Relationship Management Training

This Customer Relationship Management course was created with the help of professionals, and all information is maintained up to date on a regular basis. We've separated this Customer Relationship Management course into multiple lectures, covering all essential elements of a Customer Relationship Management. This Customer Relationship Management course will help you to provide the skills and industry knowledge to further your career.

Curriculum Breakdown of Customer Relationship Management Course

  • Lecture 1: Customer Relationship Management
  • Lecture 2: What CRM Is and Who It Serves
  • Lecture 3: Checklist for Success
  • Lecture 4: Requirement Driven Product Selection
  • Lecture 5: Considerations in Tool Selection
  • Lecture 6: Strategies for Customer Retention
  • Lecture 7: Building the Future
  • Lecture 8: Homegrown vs Application Service Provider
  • Lecture 9: The Development Team
  • Lecture 10: Evaluating and Reviewing Your Program


You will get a Free digital certificate when you have successfully finished your Customer Relationship Managementcourse.

Who is this course for?

This course is open to anyone who is interested in the Customer Relationship Management field.


This Customer Relationship Management course requires no formal qualifications.

Career path

This Customer Relationship Management course can assist in your employment in this industry.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Certificate of completion

Digital certificate - Included


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.