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Customer Relationship Management (CRM)
Cambridge Open Academy

Big Sale Event | CPD Accredited | Updated Module 2025 | FREE PDF Certificates + 1 FREE Course | Lifetime Access

Summary

Price
£21 inc VAT
Study method
Online
Duration
2 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Certificate of Completion (PDF) - Free
  • Certificate of Completion (Hard Copy) - £9.99
Assessment details
  • Mock Exam & Final Exam (included in price)
Additional info
  • Tutor is available to students
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Overview

The comprehensive CRM course offers comprehensive knowledge on CRM fundamentals, innovative strategies, data analysis, deepening customer relationships, and handling customer complaints, ensuring comprehensive understanding of the future of CRM.

After this Customer Relationship Management course, you will be able to:

  • Understand the fundamentals of customer relationship management (CRM).
  • Develop strategies to strengthen customer relationships.
  • Analyse data to improve customer service.
  • Create and maintain customer databases.
  • Handle customer complaints effectively.
  • Gain insights into customer experience, customer retention, and customer loyalty.
  • Develop an understanding of the future of customer relationship management (CRM).
  • Equip yourself with the knowledge and skills to use CRM in the real world.

Sign up now to start learning the concepts and strategies of Customer Relationship Management (CRM). With our course, you will gain the skills and knowledge you need to effectively manage customer relationships and improve customer service. Don't miss out on this opportunity to take your career to the next level.

Certificates

Certificate of Completion (PDF)

Digital certificate - Included

Once you have successfully completed the course, you will receive a CPD Accredited PDF certificate completely free of cost as a proof of your accomplishment.

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99

Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, international students have to pay £19.99 for the shipment to their designated address.

Assessment details

Mock Exam & Final Exam

Included in course price

Mock Exam

  • You may attempt the Mock Exam up to 3 times
  • Mock exams are for practice and do not affect your final certification

Final Exam

  • You are allowed 1 attempt at the Final Exam
  • A passing score is needed to receive your course certificate

Reattempt Policy

  • If you don't pass the Final Exam, you may retake it by paying a £3.99 reassessment fee.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

The CRM course provides comprehensive training on managing customer relationships, analyzing data for improved service, creating and maintaining databases, and handling complaints.

Here is the curriculum breakdown of the Customer Relationship Management (CRM) Course below:

  • Module 01: Introduction to Customer Relationship Management (CRM)
  • Module 02: CRM Fundamentals
  • Module 03: CRM Strategies
  • Module 04: Data Analysis in Customer Relationship Management (CRM)
  • Module 05: CRM Databases
  • Module 06: Deepening Customer Relationship
  • Module 07: Handling Customer Complaints
  • Module 08: Future of Customer Relationship Management (CRM)

Our Specialized Delivery Method:

  • Learn by Doing: Interactive activities keep you engaged.
  • Go Mobile: Works on any device, no downloads needed.
  • Easy to Use: Simple design for all learners.
  • Track Progress: Stay motivated with clear progress tracking.
  • Visually Appealing: Enjoyable learning experience.

Who is this course for?

The CRM course offers a comprehensive understanding of various aspects of customer relationship management, suitable for business professionals, students, and novices alike.

Requirements

Enrolling in our Customer Relationship Management (CRM) course does not require any prior knowledge or experience. All that is required is an internet-connected gadget and a passion to learn.

Career path

After finishing the CRM course, you can advance your profession. Look into jobs like:

  • CRM Analyst – £25,000 to £40,000
  • Customer Relationship Manager – £28,000 to £45,000
  • Sales Support Specialist – £24,000 to £38,000
  • Marketing Executive – £25,000 to £42,000
  • Customer Success Manager – £30,000 to £50,000
  • Business Development Executive – £28,000 to £48,000

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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