Get instant access to your Customer Relationship Management (CRM) with Customer Service & Conflict Management Bundle course. Study online, track your progress, and learn new skills, from wherever you are.
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- 14-Day Money Back Guarantee
- 05 Courses Bundle
- CPD Accreditation
- FREE MCQ EXAM + Unlimited Retakes
Imagine the scenario - you are purchasing several courses of your interest separately vs you are getting all these courses together in a BUNDLE. Which one would be more convenient in terms of both ease and money? Yes, it’s the BUNDLE one. Therefore, we have created this Customer Relationship Management (CRM) with Customer Service & Conflict Management bundle for learners like you.
This Customer Relationship Management (CRM) with Customer Service & Conflict Management is composed of a TOTAL OF 05 COURSES. The courses in this Customer Relationship Management (CRM) with Customer Service & Conflict Management have been selected carefully keeping your need and interest in mind.
The following courses are included
- ⇒ Course 01: Customer Relationship Management (CRM)
- ⇒ Course 02: Customer Service
- ⇒ Course 03: Conflict Management
- ⇒ Course 04: Retail Management
When you study one course you might feel the need of another course to understand a particular topic better! These courses complement each other. Our Customer Relationship Management (CRM) with Customer Service & Conflict Management is such a course where you will find close connections with one course to another.
Moreover, with this course you will be able to maximise your career prospects through a customised journey whether you are seeking for new opportunities or updating your knowledge and skills in the relevant field. This Customer Relationship Management (CRM) with Customer Service & Conflict Management could be the vital cog in your career wheel moving toward success.
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⇒ Course 01: Customer Relationship Management (CRM)
Curriculum of Customer Relationship Management
- Module 1: An Overview of CRM
- Module 2: Understanding CRM Software
- Module 3: Understanding Traditional and Social CRM
- Module 4: Customer Lifecycle Management
- Module 5: Sales Funnel
- Module 6: Measuring CRM
- Module 7: Customer Engagement Management Strategies
- Module 8: How to Improve Customer Engagement
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⇒ Course 02: Customer Service
Curriculum of Customer Service
- Module 1: An Overview of Customer Service
- Module 2: Strategies for Understanding Your Customers
- Module 3: The Customer-Focused Organisation
- Module 4: Creating Customer Service Strategy
- Module 5: Training & Development for Effective Customer Service
- Module 6: Building Strong Relationship With Customers
- Module 7: Communication in Customer Service
- Module 8: Handling Complaints
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⇒ Course 03: Conflict Management
Curriculum of Conflict Management
- Module 1: Conflict Prevention and Control
- Module 2: Handling the Emotional Components of Conflict
- Module 3: Collaborative Problem Solving: Seeking an Elegant Solution
- Module 4: Three Essentials for Effective Communication
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⇒ Course 04: Retail Management
Curriculum of Retail Management
- Module 1: Essential Skills for Smart Selling
- Module 2: Productivity Techniques for Maximum Selling
- Module 3: Understanding Relationship Selling
- Module 4: Role of Communication in Sales
- Module 5: The Selling Process
- Module 6: The Importance of Consumer Behaviour
- Module 7: Dealing with Difficult Customers
- Module 8: Dealing with Suppliers
- Module 9: Dealing with the Management of Stock
