Customer Relationship Management: CRM Diploma - CPD Certified Training

Having customers stick to your company is a blessing for your organisation. To achieve that, you must implement some techniques within your business that will enable you to maintain positive customer interaction and pleasure, along with protecting them from slipping through the gaps. All this you can gain if your company incorporate good CRM (Customer Relationship Management) strategies.

Well, we have designed this 4-in-1 CRM (Customer Relationship Management) bundle to fulfil all your needs in one place and enrich you with all the relevant knowledge related to CRM: Customer Relationship Management. You will gain a thorough understanding of the fundamentals of CRM. After the successful completion of this CRM package, you will gain all the basic to advanced techniques related to effective CRM, which will enhance the chance of your employability. You will be well-equipped to join any company to showcase your CRM expertise, which may help the company grow to its full potential.

This CRM (Customer Relationship Management) course will also help you explore the basics of workplace stress management. You will learn to handle difficult customers and recover them to escalate business. Enrol CRM immediately in this Bundle and start learning every piece of information related to CRM now!

Learning Outcomes of CRM (Customer Relationship Management)

• You will be able to understand your potential customers.
• Gain a brief understanding of CRM and its strategies.
• You will be able to apply the acquired knowledge in practical situations.
• Gain an understanding of recovering difficult customers.

Why Choose Our CRM (Customer Relationship Management) Course?

• Step-by-step CRM lessons
• One-to-one assistance from professionals if you need it
• Innovative exams to test your knowledge after the CRM course
• 24/7 customer support should you encounter any hiccups
• Unlimited lifetime access to all 4 courses
• 1 Digital Certificate, Transcript and student ID are all included in the CRM price

This CRM (Customer Relationship Management) Bundle consists of the following career-oriented courses:

• CRM Course 1: Customer Relationship Management - CRM
  
• CRM Course 2: Know Your Customer (KYC)
  
• CRM Course 3: Customer Service Management: Recovering Difficult Customers
  
• CRM Course 4: Workplace Stress Management
  

The CRM (Customer Relationship Management) Bundle has been prepared by focusing largely on career readiness.

CPDQS Digital Certificate Included for The Title Course Only

Digital certificate - Included

CPD Certified Printed Hardcopy Certificate (Per Unit)

Hard copy certificate - £8

Course Curriculum

CRM (Customer Relationship Management):

• Introduction to Customer Relationship Management
• Fundamentals
• Strategies
• Data Analysis in CRM
• Databases
• Deepening Customer Relationship
• Handling Customer Complaints
• Future of CRM

Know Your Customer (KYC):

• Introduction to KYC
• Customer Due Diligence
• AML (Anti-Money Laundering)
• KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom
• Regulations to be Complied by Industries
• Methods for carrying out KYC and AML and the Future of KYC Compliance

This CRM (Customer Relationship Management) course is suitable for —

• Professionals aiming to advance their careers in marketing, leadership, or CRM.

There is no formal qualification needed for this CRM (Customer Relationship Management) course.

• CRM - Customer Service Executive
• Business owner
• Marketing Manager
• Compliance executive

Currently there are no Q&As for this course. Be the first to ask a question.