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Customer Relationship Management Certificate

Accredited by The CPD Qualifications Group - PDF Course Books Provided.

UK Public College

Summary

Price
£670 inc VAT
Or £55.83/mo. for 12 months...
Study method
Online
Duration
40 hours · Self-paced
Qualification
No formal qualification
CPD
40 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

Customer Relationship Management online course discusses how customer service management systems work and how they are used to provide better customer service.

Certificate

We send certificates to students within 24 hours of course completion. Students will be awarded the Customer Relationship Management Certificate.

Accreditation

The course is accredited by The CPD Qualifications Group.

Assessment

The course will be assessed on the basis of one assignment, we believe doing practical assignments are the best way to assess the ability of the students and also it is the best way to make them apply what they have learned into practice, students can start their assignment fro day one and complete the course as soon as they submit their assignment.

Course Duration

The course is valid for 12 months, however, students can complete their course as soon as they submit their assignment. The assessment will take 24 hours. So if there is a job opportunity for you, please do not hesitate to apply for this prestigious course.

CPD

40 CPD hours / points
Accredited by The CPD Qualifications Group

Description

Customer Relationship Management uses technology to keep track of customer data, which can then be analysed and used by companies and individuals. Customer Relationship Management helps companies and organisations to build up relationships with clients and providing them with the highest level of support and service at all times will result in an increase in revenue.

Who is this course for?

  • Individuals who want to improve their relation with customers and provide better service.
  • Individuals who work in customer service sector.

Requirements

Students need to be 16+ to start this course.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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