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Customer Experience Management – Job Ready Training & Career Support
High Skills Training

*Complete 15 Courses in One Bundle* | PDF Certificate | Lifetime Access | Expert Help | 14-Day Money-Back Promise

Summary

Price
£150 inc VAT
Or £50.00/mo. for 3 months...
Study method
Online, On Demand
Duration
11.3 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

Last Update: January 2026

Customer Experience Management – Job Ready Training & Career Support

CPD-Accredited | Delivered by HighSkills Training | 100% Online | Self-Paced Learning

The Customer Experience Management – Job Ready Training & Career Support course is designed to prepare you for a successful career in customer service, hospitality, or any role where customer satisfaction is essential. Whether you're starting from scratch or looking to update your current skills, this course offers a structured, practical learning experience with full support to help you secure a job quickly and confidently.

Course Highlights

  • Job-Focused Training – Learn the key skills employers expect in customer-facing roles

  • Career Support Included – Receive expert guidance on CV writing, interview preparation, job applications, and career planning

  • Bonus Courses at No Extra Cost – Access over 15 professional development modules to boost your employability

  • Practical Skills, Not Just Theory – Real-world case studies, scenarios, and exercises designed to build confidence and competence

  • Flexible and Easy to Follow – Learn at your own pace with clear, beginner-friendly materials

  • Industry-Relevant Content – Designed to meet the expectations of employers in customer service, hospitality, and administrative sectors

What You Will Learn

  • How to understand and manage customer needs, expectations, and feedback

  • Best practices for delivering outstanding customer service across various platforms

  • Techniques for handling complaints, difficult customers, and service recovery

  • How to design and deliver a positive and memorable customer journey

  • Ways to enhance communication, emotional intelligence, and workplace behaviour

  • Strategies to improve customer service operations and teamwork

Bonus Skill-Building Courses Included

To help you stand out in the job market, this programme includes 13+ additional courses, covering a wide range of essential workplace skills:

  • Office Skills and Administration – Learn key administrative tasks, scheduling, and office systems

  • Effective Communication Skills – Improve the clarity, tone, and professionalism of your communication

  • Body Language and Gesture Training – Build trust and professionalism through non-verbal communication

  • Organisational Behaviour – Understand team dynamics and how people behave in the workplace

  • Office Politics – Learn to navigate workplace relationships with professionalism and integrity

  • Document Management – Organise, manage, and protect business documents effectively

  • Conflict Resolution – Learn techniques for managing and resolving disputes calmly and fairly

  • Business Communication Skills – Enhance your email writing, reports, and presentation delivery

  • Hospitality Management – Understand operational standards and service excellence in hospitality

  • GDPR Training Course – Learn about personal data protection and your legal responsibilities

  • Hotel Management Training – Gain insight into hotel operations, customer service, and staffing

  • Unconscious Bias Training – Identify and reduce unconscious bias in the workplace

  • Positive Company Culture – Foster a supportive, respectful, and productive work environment

  • Internal Control – Learn how organisations manage risk and maintain accountability

Who Should Take This Course?

This course is ideal for:

  • Jobseekers looking to enter or switch to a customer-facing role

  • Students and recent graduates seeking practical, career-ready training

  • Working professionals aiming to upgrade their customer service or leadership skills

  • Anyone wanting to boost their CV with high-quality, in-demand qualifications

Why Choose HighSkills Training?

  • CPD-Accredited – Earn recognised qualifications that strengthen your professional profile

  • Self-Paced Online Learning – Study anytime, from anywhere, using any device

  • Expert Tutor Support – Receive help and feedback from experienced instructors and virtual support teams

  • 14-Day Money-Back Guarantee – Enrol with confidence and try the course risk-free

  • Lifetime Access – Revisit course content whenever you need a refresher

Enrol Today

Take the first step towards a rewarding career in customer service and client care by enrolling in the Customer Experience Management – Job Ready Training & Career Support programme.
Develop vital skills, earn accredited certifications, and enhance your employability in the customer service, hospitality, and administrative sectors.

Start your journey with HighSkills Training today.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

17
sections
19
lectures
11h 16m
total

Course media

Description

Course 1: Customer Experience Management

Section 1: Introduction to Customer Service

  • Basics of Customer Service
  • Types of Customer Service
  • Effective and Excellent Customer Service Techniques
  • The Impact of Good and Poor Customer Service
  • The Difference between Customer Service and Customer Experience

Section 2: The Reasons Behind Purchasing by Customers

  • Identifying Customer Types
  • Customer Value
  • Understanding The Customer
  • The Reasons Behind Purchasing by Customers
  • Boosting Customer Satisfaction and Loyalty

Section 3: Expertise of Communication in Customer Service

  • The Importance of Verbal Communication in Customer Service
  • Non-verbal Communication in Customer Service
  • Communication Method Via Writing

Section 4: Challenges in Customer Service

  • 10 Deadly Sins of Customer Service to Avoid
  • Types of Difficult Customers
  • Techniques to Handle Difficult Clients
  • Turning Customer Complaints into Opportunities

Section 5: Service Excellence and Professionalism

  • Maintaining a Standard of Excellent Service
  • Professional Attitude and Appearance
  • Importance of Feedback in Customer Service
  • Customer Service Tools and Technology
  • Setting Personal and Team Goals in Customer Service

Section 6: Customer Service in the Hospitality Industry

  • Customers in the Hospitality Industry
  • The Key Strategies of Excellent Hospitality Service
  • Customer Service in Restaurants
  • Customer Service Quality in Hospitality

Section 7: Customer Service in the Retail Industry

  • Customer Service Details in the Retail Industry
  • Definition of Good Customer Service in the Retail Industry
  • The Strategies to Improve Customer Service in the Retail Industry

Section 8: Customer Service in the Public Sector

  • Philosophy of Customer Service in the Public Sector
  • The Policy and Principles of Customer Service in the Healthcare Industry
  • Effective Customer Service Strategies in Healthcare Industry
  • Customer Service in Business Process Outsourcing or BPO
  • Customer Service in the IT Sector
  • Best Practices and Trends in IT Customer Service


Course 2: Office Skills and Administration
Course 3: Effective Communication Skills
Course 4: Internal Control
Course 5: Body Language and Gesture Training
Course 6: Organisational Behaviour
Course 7: Office politics
Course 8: Document Management
Course 9: Conflict Resolution
Course 10: Business Communication Skills
Course 11: Hospitality Management
Course 12: GDPR Training Course
Course 13: Hotel Management Training
Course 14: Unconscious Bias Training
Course 15: Positive Company Culture
Course 16: Internal Control

Who is this course for?

This course is ideal for anyone looking to start or advance their career in customer-facing roles. It is especially suitable for:

  • Jobseekers who want to enter the customer service, hospitality, or administration sectors with job-ready skills and recognised certifications

  • Students and recent graduates looking to gain practical, work-relevant training that improves employability

  • Career changers aiming to transition into roles that involve customer interaction, service delivery, or guest care

  • Working professionals in entry-level roles who want to upskill, gain confidence, and move into higher-responsibility positions

  • Individuals returning to work after a career break who need to refresh their communication, service, or office skills

  • Anyone looking to boost their CV with accredited training and practical, transferable skills in customer service and team environments

Requirements

There is no prerequisite for this. Don’t worry—we will teach you everything step by step.

Career path

Job Positions You Can Pursue in the UK:

  • Customer Service Advisor

  • Customer Experience Executive

  • Contact Centre Agent

  • Client Relationship Officer

  • Helpdesk Support Agent

  • Call Centre Operative

  • Receptionist

  • Office Administrator

  • Front Desk Officer

  • Clerical Assistant

  • Admin Coordinator

  • Hotel Receptionist

  • Reservations Agent

  • Concierge

  • Hospitality Assistant

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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