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Customer Excellence for Finance Staff- Virtual Training

Practical Training for Professionals

Summary

Price
£336 inc VAT
Study method
Online + live classes
Duration
1 day · Full-time
Qualification
No formal qualification
CPD
6 CPD hours / points
CPD What's this?
Additional info
  • Tutor is available to students

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Overview

This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence.

CPD

6 CPD hours / points
Accredited by Approved by Law Society

Description

Customer Excellence for Finance Staff- Virtual Training - Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:30 Customer Excellence

(What does it mean to you? Why should we bother? The good v the bad)

10:30 - 11:00 Benefits of Delivering Customer Excellence

11:00 - 11:15 Coffee break

11:15 - 12:00 Know your Customers

12:00 - 12:45 Developing Customer Excellence
(Customer expectations, service evaluation)

12:45 - 13:45 Lunch break

13:45 - 14:45 Customer Complaints
(Why customers complain, dealing with difficult customers, benefits of complaints)

14:45 - 15:30 Act Upon It!
(Understanding some of the financial acts that govern what we do)

15:30 - 15:45 Coffee Break

15.45 - 16:30 Have we got it right?

16:30 - 16:45 Summary & Action Plans Agreed

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business
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