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Customer Contact Advisor Telephony

Accredited by IAO | Advanced Audiovisual Lessons | Tutor Support included | Special Price

One Education


£425 inc VAT
Or £70.83/mo. for 6 months...
Study method
Online, self-paced
3 hours
Access to content
12 months
No formal qualification
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

1 student purchased this course


In this challenging period, being skilled as a site manager is one of the easiest ways to make a great career. Therefore, with profound knowledge and practising facilities, we have made this Customer Contact Advisor Telephony course.

With the latest and upgraded materials suggested by the experts, this course will give you a proper view of site management. Along with this, you will get 24/7 tutor support from our experts. This will help you to gain the skills of a site manager in a furnished way.

Another thing about the Customer Contact Advisor Telephony course is, you can learn from this Customer Contact Advisor Telephony course according to your own time schedule. Therefore, with the schedule flexibility and 24/7 tutor support, this Customer Contact Advisor Telephony course is the perfect one for you to achieve the advanced skills to build a great career.

Benefits you will get from our Customer Contact Advisor Telephony course:

  • Eligibility for IAO-accredited certificates on successful completion of each of the courses in this Customer Contact Advisor Telephony course
  • Learning materials of our Customer Contact Advisor Telephony course contains engaging voiceover and visual elements for your comfort
  • Freedom to study at your own pace
  • 24/7 access to the Customer Contact Advisor Telephony course materials for 12 months
  • Full Tutor support on weekdays (Monday – Friday)

Course media


From the Customer Contact Advisor Telephony course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you’ll achieve after completing the Customer Contact Advisor Telephony will help you land the job you want in a related field.

Enjoy a pleasant and professional 100% online learning experience and enrol in our Customer Contact Advisor Telephony course today and take control of your career!

The curriculum of the Customer Contact Advisor Telephony:

Customer Contact Advisor Telephony

  • Module 01: What’s Different about Good Customer Service?
  • Module 02: Establishing Your Attitude
  • Module 03: Identifying and Addressing Customer Needs
  • Module 04: Customer Service Communication Strategies
  • Module 05: Aspects of Phone Etiquette
  • Module 06: Building Rapport Over the Phone
  • Module 07: Active Listening and Managing Tough Callers
  • Module 08: In-Person Customer Service
  • Module 09: Providing Electronic Customer Service
  • Module 10: Recovering Difficult Customers

Course Design

The Customer Contact Advisor Telephony course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Text-based study materials
  • Mock exams
  • Multiple-choice assessment

Method Of Assessment

To assess your learning, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam. After passing the exam, you will be able to apply for a certificate. However, if you fail, you can always retake the exam for £3.99.

In addition, to enhance the depth of your knowledge regarding the course and further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.

Certificate Of Achievement

IAO Accredited Certification from One Education

Once you have finished the Customer Contact Advisor Telephony Course, you will be eligible to apply for IAO-accredited certificates for each of the courses inside this bundle as proof of your new skills and your continued professional development. Certification is available in both PDF & hardcopy format, which can be received by paying —

  • PDF Certificate: £9
  • Hard Copy Certificate (within the UK): £15
  • Hard Copy Certificate (international): £15 + £10 (postal charge) = £25

Who is this course for?

The Customer Contact Advisor Telephony course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This Customer Contact Advisor Telephony course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information.

Study the Customer Contact Advisor Telephony course today and increase your professional skillset from the comfort of your home!


There are no formal entry requirements for the Customer Contact Advisor Telephony course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation.

Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the Customer Contact Advisor Telephony course at your own pace.

All students must have a passion for learning and literacy and be over the age of 16.

Career path

Studying the Customer Contact Advisor Telephony course is designed to help you get the job of your dreams, or even that promotion you’ve always wanted. Learn the essential skills and knowledge you need to exceed in your professional life with the help & guidance from our Customer Contact Advisor Telephony course.

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.