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Customer Complaints Certificate Training Course


Learning 247

Summary

Price
Save 50%
£39 inc VAT (was £79)
Offer ends 31 August 2021
Study method
Online, self-paced
Qualification
No formal qualification
Additional info
  • Certificate of completion available and is included in the price

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Overview

The Customer Complaints Course provides students with the knowledge and skills necessary to effectively manage customer complaints. This training course is filled with information that will help you increase customer loyalty and understand how to operate a successful business in the United Kingdom.

Customer satisfaction can increase your business revenue, customer loyalty and positive word of mouth. Understanding how to recover and learn from mistakes can be profitable to your business success. This course will provide you with an overview of how to manage customer complaints to build positive customer relationships.

Course Detail

  • Course Access: Lifetime
  • Exams Included: Yes
  • Compatibility: All major devices and browsers

Description

Introduction to the Customer Complaints Certificate Course

This customer complaints course is an online training programme that offers students the ability to study the material whenever and wherever it’s convenient. Most people who enrol in the programme are still able to maintain their current lifestyle and work full time while pursuing their studies.

This course allows you to easily access study material from any device with a valid internet connection, including mobile phones and tablets. Additionally, all students have access to online support while they train.

After successful completion of the course, students must complete and pass a multiple-choice exam, after which you will be awarded your certificate. Your certificate can be downloaded and printed immediately.

What You Will Learn

The customer complaints course was written to prepare students for a career in the customer service industry. This course offers a comprehensive overview of complaints management and developing effective customer relationships. This course will cover:

  • What is a complaint?
  • How to receive complaints
  • Effective complaint management
  • The damage complaints can cause
  • The complaint management process
  • How to control complaints
  • Dispute resolution
  • Effective communication and active listening
  • The emotional needs and psychological considerations of customers
  • Defusing a difficult situation
  • Customer complaint management
  • Preventing complaints
  • The future of customer service
  • Creating an action plan

Benefits of the Customer Complaints Course

Students enrolled in the Customer Complaints course experience many benefits. These include the following:

  • The convenience of studying from anywhere with an internet connection at any time.
  • Study course material at your own pace. There is no time limit, so you can complete the course, regardless of how long it takes you to complete it.
  • The option of studying from any internet enabled device including a tablet, PC, or mobile phone.
  • Short, easy to understand course structure.
  • Convenient online support available while you study.
  • A comprehensive syllabus that helps you increase your knowledge in customer satisfaction.
  • The opportunity to improve your prospects while applying for work in customer services.
  • Upon successful completion of the course, you will earn a certified and recognised certificate.
  • An affordable pricing structure.


Who can take the course?

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

What is the structure of the course?
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

Where / when can I study the course?
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Is there a test at the end of the course?
Once you have completed all modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing.

What is the pass mark for the final test?
The pass mark for the test is 70%. If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

When will I receive my certificate?
Once you have completed your test you can log in to your account and download/print your certificate any time you need it.

How long does it take to complete the course?
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.

Course Content

  • Module 1 : Anatomy of a Complaint
  • Module 2 : Controlling Complaints
  • Module 3 : Psychological Considerations
  • Module 4 : Recognising Severity
  • Module 5 : Complaints Process and Analytics

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.