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Customer Complaint Handling Legal Standards

UKRLP & CPD approved provider | New Course | Easy Refund | Free e-Certificate | Instant Access | Tutor Support |

Wisdom Learning Limited

Summary

Price
£12 inc VAT
Study method
Online, On Demand What's this?
Duration
2.5 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
4 students purchased this course

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Overview

Customer Complaint Handling Legal Standards

The "Customer Complaint Handling Legal Standards" course is designed to equip professionals with the essential knowledge and skills to handle customer complaints effectively while ensuring compliance with UK legal frameworks and international standards. This Customer Complaint Handling course covers the legal, regulatory, and operational aspects of complaint management, emphasising how a well-structured process can protect a business’s reputation and turn customer dissatisfaction into a valuable opportunity for improvement.

A major focus of the course is on key UK regulations, including the Consumer Rights Act 2015, GDPR for handling personal data during complaints, Alternative Dispute Resolution (ADR) Regulations 2015, and the Consumer Protection from Unfair Trading Regulations 2008. Customer Complaint Handling also covers the role of important entities like the Financial Conduct Authority (FCA) and the Financial Ombudsman Service for financial complaints, ensuring participants are fully equipped to navigate the UK’s regulatory landscape.

Participants will also learn to align their complaint management processes with ISO 10002:2018, an international standard for customer satisfaction and complaint handling. Through a detailed exploration of ISO principles such as transparency, accessibility, and continual improvement, learners will be guided on how to develop policies, plan and implement effective complaint handling systems, and ensure ongoing improvements.

Why do you enrol on this Customer Complaint Handling Legal Standards course?

  • Customer Complaint Handling Legal Standards course offer: Free digital certificates
  • Customer Complaint Handling Legal Standards course offer: 24/7 Support
  • Customer Complaint Handling Legal Standards course offer: Free Tutor Support

You should enrol on our Customer Complaint Handling Legal Standards course to gain a comprehensive understanding of Customer Complaint Handling Legal Standards.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

8
sections
28
lectures
2h 32m
total

Course media

Description

Customer Complaint Handling Legal Standards

The Customer Complaint Handling Legal Standards course is ideal for customer service professionals, business owners, compliance officers, and legal teams, especially those operating within regulated industries. By the end, participants will have the skills to recognise different types of complaints, tailor responses to specific issues, prioritise urgent complaints, and handle disputes efficiently. Additionally, they will learn how to audit their processes and use feedback as a means of enhancing service delivery and ensuring compliance.

Through a blend of theory and practical examples, this course provides everything a business needs to handle customer complaints effectively, maintain legal compliance, and foster lasting customer trust.

How this Customer Complaint Handling Legal Standards Course Can Help (UK)

This Customer Complaint Handling Legal Standards course equips UK-based professionals and businesses with the tools they need to effectively manage customer complaints in a legally compliant manner. Here’s how it can help:

  1. Legal Compliance:
    The course ensures that participants understand and adhere to UK laws such as the Consumer Rights Act 2015, GDPR, and other essential regulations. This knowledge helps organisations avoid costly legal disputes and potential penalties.

  2. Improved customer satisfaction and loyalty:
    By learning how to handle complaints professionally and transparently, businesses can build stronger relationships with their customers, improve satisfaction levels, and foster long-term loyalty.

  3. Adherence to International Standards (ISO 10002):
    Aligning with ISO 10002 ensures that a business's complaint handling process meets internationally recognised standards. This can enhance the company’s reputation and operational efficiency.

  4. Business Growth through Feedback:
    Complaints, when managed well, can offer insights into areas for improvement. The course teaches how to use complaints as a tool for continuous improvement, helping businesses innovate and grow.

  5. Effective Communication and De-escalation Techniques:
    Participants will develop key communication skills to handle difficult conversations with customers, turning negative experiences into positive outcomes.

  6. Strengthening internal processes:
    By understanding how to plan, implement, and improve complaint handling processes, participants can help their organisations become more responsive, agile, and customer-focused.

Customer Complaint Handling Legal Standards Course Certification

You will get a Free Customer Complaint Handling Legal Standards course digital certificate when you have successfully finished your Customer Complaint Handling Legal Standards course.

Who is this course for?

Customer Complaint Handling Legal Standards

This Customer Complaint Handling Legal Standards course is designed for professionals who are directly or indirectly involved in customer complaint management and legal compliance, including:

  • Customer Service Managers and Representatives

  • Business Owners and Directors

  • Compliance officers and risk managers

  • Legal and regulatory professionals

  • Financial Services Professionals

  • Quality Assurance and Audit Teams

Requirements

Customer Complaint Handling Legal Standards

  • Learners with no prior Customer Complaint Handling Legal Standards knowledge may enrol in this Customer Complaint Handling Legal Standards
  • This Customer Complaint Handling Legal Standards course has no requirements.

Career path

Customer Complaint Handling Legal Standards

  • CUSTOMER COMPLAINT HANDLING LEGAL STANDARDS training offers a unique opportunity to gain valuable skills and advance your career

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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