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Customer Care Job Preparation Complete Course cover image

Customer Care Job Preparation Complete Course
Cambridge Open Academy

20-in-1 Course | Updated 2025 | FREE PDF & Hardcopy Certificate | Lifetime Access | 1K+ Enrolment | 24/7 Learner Support

Summary

Price
£399 inc VAT
Or £66.50/mo. for 6 months...
Study method
Online
Duration
60 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
200 CPD hours / points
CPD What's this?
Certificates
  • Certificate of Completion (Hard Copy) - Free
  • Certificate of Completion (PDF) - Free
Assessment details
  • Mock Exam & Final Exam (included in price)
Additional info
  • Tutor is available to students

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Overview

You have to achieve the complete knowledge for Customer care job. Cause Customer care is the backbone of any successful business. It is the interaction between a company and its customers that determines whether or not a customer will continue to do business with that company. Good customer care can lead to increased customer satisfaction, loyalty, and profitability.

The demand for exceptional customer care skills is rising rapidly in the UK, with over 2.9 million people employed in customer care roles. In today's competitive business landscape, effective customer care is crucial to maintaining customer loyalty and driving growth.

The Customer Care Job Preparation Complete Course is designed to equip individuals with advanced customer care skills, enhancing their ability to communicate effectively, resolve customer issues, and deliver top-quality service. This comprehensive customer care training course will help you stand out in a competitive market, where excellent customer care is often the key differentiator for businesses. Whether you work in retail, hospitality, or corporate sectors, this Level 3 Customer Service course will provide you with the tools and techniques to excel.

With the UK's growing demand for skilled customer care professionals, this course offers a pathway to meaningful careers in customer relations, management, and fraud detection. Packed with relevant, targeted training, you'll gain the essential skills to stand out in the job market and progress confidently toward a rewarding career in customer service.

Learning Outcomes:

  • Develop professional communication techniques for exceptional customer interactions.
  • Understand fraud prevention to uphold service integrity.
  • Master innovative methods for building customer satisfaction.
  • Gain insights into effective customer relationship management.
  • Acquire best practices for phone-based service roles.
  • Analyse customer data to drive service quality.
  • Strengthen time management skills for peak productivity.

This Bundle Consists of the Following Courses:

Core Customer care Skills:

  • » Course 01: Level 3 Customer Service - Training Course
  • » Course 02: Customer Relationship Management (CRM)
  • » Course 03: Phone-Based Customer Service
  • » Course 04: Customer Satisfaction & Brand Relationship

Specialised Skills:

  • » Course 05: Customer Service Fraud Officer
  • » Course 06: Innovative Customer Service Techniques
  • » Course 07: Know Your Customer (KYC)
  • » Course 08: Customer Analytics Training
  • » Course 09: Customer Care
  • » Course 10: Time Management Training

Technical Skills:

  • » Course 11: Data Analysis
  • » Course 12: Digital Marketing
  • » Course 13: IT Support Management

Soft Skills:

  • » Course 14: Negotiation
  • » Course 15: Public Speaking
  • » Course 16: Critical Thinking and Decision Making
  • » Course 17: Effective Communication Skills
  • » Course 18: Emotional Intelligence
  • » Course 19: Conflict Resolution
  • » Course 20: Stress Management

Key Features & Benefits:

  • Learn from experts in the field
  • Gain a comprehensive understanding of Customer care
  • Benefit from hands-on experience

How it works:

  • The course is delivered online, so you can access it from anywhere
  • It is self-paced, so you can work through it at your own pace.
  • There are quizzes and assignments to test your knowledge.

Earn certificates:

  • Boost Your Profile: Add this credential to LinkedIn, your resume, or CV.
  • Share Achievement: Post it on social media for peer and employer recognition.
  • Highlight in Reviews: Show your commitment to growth in performance reviews.
  • Gain Industry Credibility: Strengthen your reputation in your field.
  • Open New Doors: Qualify for new roles or further skill development.

Certificates

Certificate of Completion (Hard Copy)

Hard copy certificate - Included

Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, international students have to pay £10 for the shipment to their designated address.

Certificate of Completion (PDF)

Digital certificate - Included

Once you have successfully completed the course, you will receive a CPD Accredited PDF certificate completely free of cost as a proof of your accomplishment.

Assessment details

Mock Exam & Final Exam

Included in course price

CPD

200 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

The Customer Care Job Preparation Complete Course teaches you the art of delivering exceptional customer experiences. It covers core principles, building strong relationships, handling complaints, due diligence, and problem-solving.

By the end of the course, you'll be well-prepared to provide exceptional customer care in any professional setting, ensuring a positive customer experience.

Course Curriculum:

» Course 01: Level 3 Customer Service - Training Course

  • Module 01: Introduction to Customer Service
  • Module 02: Characteristics of Good Customer Service
  • Module 03: Customer Relationship Management
  • Module 04: Handling Customer Complaints
  • Module 05: Customer Due Diligence
  • Module 06: Problem Solving Over the Phone

» Course 02: Customer Service Fraud Officer

  • Module 01: Fraud & Fraud Officer
  • Module 02: Risk Management
  • Module 03: Types of Fraud
  • Module 04: Fraud Prevention
  • Module 05: Fraud Detection
  • Module 06: Fraud Evidence
  • Module 07: Fraud Response
  • Module 08: Fraud Investigations
  • Module 09: UK Government Legislation & Court Process

» Course 03: Innovative Customer Service Techniques

  • Module 01: Introduction
  • Module 02: History of Evolution
  • Module 03: Customer Service
  • Module 04: Customer Follow Up
  • Module 05: Exceeding customer service
  • Module 06: How to help?
  • Module 07: Innovative customer service

» Course 04: Customer Relationship Management (CRM)

  • Module 01: Introduction to Customer Relationship Management (CRM)
  • Module 02: CRM Fundamentals
  • Module 03: CRM Strategies
  • Module 04: Data Analysis in CRM
  • Module 05: CRM Databases
  • Module 06: Deepening Customer Relationship
  • Module 07: Handling Customer Complaints
  • Module 08: Future of CRM

» Course 05: Know Your Customer (KYC)

  • Module 01: In-Depth of KYC
  • Module 02: Customer Due Diligence for Financial Services
  • Module 03: Things You Need to Know about Anti-Money Laundering (AML)
  • Module 04: KYC, AML, and Data Privacy Regulations in the UK
  • Module 05: Different Industries and Their Respective Regulations
  • Module 06: Authentication Process in KYC & AML and the Future of KYC Compliance

and more with other courses.

Our Specialized Delivery Method:

  • Learn by Doing: Interactive activities keep you engaged.
  • Go Mobile: Works on any device, no downloads needed.
  • Easy to Use: Simple design for all learners.
  • Track Progress: Stay motivated with clear progress tracking.
  • Visually Appealing: Enjoyable learning experience.

Join us today to unlock the potential of your customer care skills and elevate your career to new heights.

Who is this course for?

This Level 3 Customer Service - Training Course is ideal for individuals already working in customer service roles or those aspiring to enter the industry. Whether you're a retail associate, hospitality professional, or call center agent, this course will help you advance your career by improving your customer service capabilities. It's also beneficial for managers looking to enhance their team's performance in customer service.

Level 3 Customer Service - Training Course course is ideal for:

  • Customer service professionals seeking to enhance their knowledge.
  • Individuals aiming to enter the field of customer service.
  • Managers and supervisors responsible for customer service teams.
  • Business owners looking to improve their company's customer service.

Requirements

Level 3 Customer Service - Training Course Requirement:

  • No prior knowledge needed
  • Compatible with any internet-enabled device, including computers, tablets, and smartphones.
  • Consistent learning experience
  • Accessible anywhere, anytime
  • No limitations on access
  • Use Wi-Fi or mobile data

Career path

  • Customer Service Advisor: £18,000 – £25,000

  • Customer Support Officer: £20,000 – £28,000

  • Client Relationship Executive: £25,000 – £35,000

  • Customer Service Team Leader: £28,000 – £40,000

  • Customer Experience Manager: £35,000 – £50,000

  • Head of Customer Service: £45,000 – £70,000

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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