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Customer Care & Complaint Handling Course - CPD Certified
Upskillist

Interactive Video Lessons | Lifetime Access | CPD Certified | Free PDF Certificate | No hidden fees.

Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
1.3 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Reed Courses Certificate of Completion - Free
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Overview

Learn proven techniques for resolving customer issues, improving satisfaction, and fostering positive relationships.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD

10 CPD hours / points
Accredited by The CPD Certification Service

Curriculum

1
section
8
lectures
1h 17m
total

Course media

Description

The Upskillist Customer Care and Complaint Handling course focuses on teaching proven techniques for effectively resolving customer issues, improving customer satisfaction, and fostering positive relationships. It aims to enhance your customer care skills, providing practical approaches to handle complaints professionally and efficiently. The course is suitable for all levels and offers globally recognised certification upon completion. Topics covered include:

  • Understand how customer care contributes value to an organisation
  • Recognise the difference between customer care and customer service
  • Learn how to handle complaints effectively
  • Increase customer retention rates
  • Build customer loyalty through great customer care

Who is this course for?

The Upskillist Customer Care and Complaint Handling course is designed for anyone who wants to enhance their customer service skills, including customer care representatives, team leaders, business owners, and anyone involved in client-facing roles. It is suitable for all levels and aims to improve the ability to resolve issues effectively and maintain positive customer relationships.

Requirements

No customer care or problem solving experience required to take this course.

Career path

After completing the course, you can pursue roles such as Customer Service Representative, Client Relations Specialist, Customer Support Manager, or any position focused on client-facing interactions. This course enhances skills in problem-solving, communication, and relationship-building, ideal for roles in retail, hospitality, customer service, and support functions across various industries.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.