Customer Care - Beyond the Basics
Doing Your Best to Achieve Optimal Customer Care
Neil Thompson Academy
Summary
- Reed courses certificate of completion - Free
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Overview
Make use of the LEARN framework to improve their customer care practice
Understand the importance of the Ten Hs principles of good practice
Take their customer care practice beyond the basics
Feel more confident in delivering top-quality customer care
Certificates
Reed courses certificate of completion
Digital certificate - Included
Will be downloadable when all lectures have been completed
Curriculum
Course media
Description
The quality of customer care can make all the difference for the viability of a commercial enterprise and for the effectiveness of a public service. How people are treated by employees in customer-facing roles will generally play a key role in determining whether or not they are happy with the service. Whether they will come back (important in terms of repeat business for a commercial organization), are satisfied with the help they have received (important for public services in terms of meeting targets) or, at the other end of the spectrum, make a complaint, will owe much to the skills and attitudes of customer service personnel.
This course covers a range of important issues that can help customer service staff to not only achieve good practice, but also to go beyond the basics in an effort to achieve the highest standards of practice and therefore the best outcomes.
Also included is consideration of a range of pitfalls to avoid, common errors that stand in the way of ensuring that customers or clients have a positive experience of the organization concerned. Being able to steer clear of these problems can prevent a lot of problems and complications.
If you want to take your customer care practice to the next level, this course is for you.
Who is this course for?
- Anyone involved in customer care activities across all sectors
Requirements
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It is helpful - but not essential - to have completed the Customer Care: Getting it Right course before starting this one.
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This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
