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Customer Care : Complaints Handling

Inspire London College

Summary

Price
£50 inc VAT
Or £16.67/mo. for 3 months...
Study method
Online
Duration
80 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free

Overview

Customer complaints Handling is complex, hard work and stressful but absolutely crucial for customer care. Complaints are emotionally-driven and dent profitability and reputation, but they can really sap your morale too. ILC Customer care , Complaints Handling training course allows you to see things from the customers’ perspectives, (even when they’re not to blame for their complaint) and gives them the confidence, practical skills and practice you need to transform the way you handle them. You’ll feel assured that you have all the knowledge you need to balance your customer complaints with what your organisation needs.

Description

Course Benefits

The following is included for online study with Inspire London College

  • The success rate of this course is 100% as it is skills focused and assignment based course.
  • A professional one-to-one tutor to provide all-inclusive assistance throughout the course by online..
  • Flexible online learning process without any deadlines.
  • Course materials that include lecture notes, practical applications with real-world examples, and case studies that challenge you to apply your knowledge
  • An inclusive e-library containing recommended study texts and reference books for online reading.
  • Assessment resources accessible through our online learning platform 24/7.

Who is this course for?

Who is this course for?

This course is specifically designed for the individuals who want to establish their career in the customer service and for the business owners who want to develop effective customer service program for their business.

The course will also be helpful for the candidates who want to improve their skills of customer handling, want to add value to their CVs, students seeking for higher qualification in customer service, and for professionals like managers, supervisors etc.

Requirements

Students seeking to enrol for this course should meet the following requirements;

  • Basic knowledge of English Language
  • Be age 16 years or above
  • Basic Knowledge of Information Communication Technologies for studying onlin

Career path

After taking this course the students will be eligible for different careers in customer service discipline such as customer service officer, customer Support Office, Customer relationship office (CRO), Public relation assistant, PR manager, and customer support assistant.

Questions and answers

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Certificates

Certificate of completion

Digital certificate - Included

Reviews

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Retail, Business
Related searches: Online courses