Customer Relationships Management - CRM
CPD Certified Diploma | Free HARDCOPY & PDF Certificate + Free PR, Negotiation Skills Courses
Training Express Ltd
Summary
- Certificate of completion - Free
- Certificate of completion - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Customer Relationships Management - CRM
Simply put, CRM helps build relationships with customers, which results in customer loyalty hence customer retention and better business. Gaining customer loyalty through CRM is priceless for any business.
So much so that businesses now hire CRM professionals to ensure they maintain healthy customer relationships and that customers are satisfied. Jeffrey Gitomer puts it best, “You don’t earn loyalty in a day, you earn it day by day”.
Our course will go through Customer Relationship Management (CRM), its fundamentals, strategies and future. You will also learn how to handle customer complaints and deepen customer relationships.
Additional Gift with this Customer Relationships Management - CRM
- Course 01: PR: Public Relations
- Course 02: Negotiation Skills
Learning Outcomes of CRM
- Get a comprehensive introduction to Customer Relationship Management
- Display knowledge of customer cycle and CRM, its types & fundamentals
- Learn the various CRM strategies and their elements
- Know tools for data analysis and the benefits of marketing databases
- Acquire various customer retention marketing strategies
- Find out the role of CRM in handling customer complaints
- Discover the future of CRM & the trends that are changing customer interaction
Key Features of the CRM Course
- Instant e-certificate
- Fully online, interactive CRM course with audio voiceover
- Developed by a professional CRM Specialist
- Self-paced learning and laptop, tablet, and smartphone-friendly
- 24/7 Learning Assistance
CPD
Course media
Description
Customer Relationships Management - CRM Course Curriculum
- Module 01: Introduction to Customer Relationship Management (CRM)
- Module 02: CRM Fundamentals
- Module 03: CRM Strategies
- Module 04: Data Analysis in CRM
- Module 05: CRM Databases
- Module 06: Deepening Customer Relationship
- Module 07: Handling Customer Complaints
- Module 08: Future of CRM
Certification
Once you’ve successfully completed your Customer Relationships Management - CRM course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).
Assessment
At the end of the Customer Relationships Management - CRM course, there will be an online assessment, which you will need to pass to complete the course.
Who is this course for?
The Customer Relationship Management (CRM) course can be beneficial for various individuals and organisations involved in managing customer relationships - CRM. Some potential beneficiaries of the CRM course are:
Business owners
Sales professionals
Marketing professionals
Customer service representatives
IT professionals
Entrepreneurs:
Requirements
Learners do not require any prior knowledge or qualifications to enrol in this course.
Career path
This course will open doors and lead you to many different career opportunities in a wide range of sectors. Here are a few prospects:
- CRM Manager
- CRM Consultant
- CRM Specialist
- CRM Analyst
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Certificate of completion
Digital certificate - Included
Certificate of completion
Hard copy certificate - Included
You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
