CRM (Customer Relationship Management)
11-in-1 Bundle| 110 CPD Points| Gifts: Hardcopy + PDF Certificate + SID - Worth £180
Apex Learning
Summary
- Certificate of completion - Free
- Certificate of completion - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now
No matter what industry are you in, customers are the lifeblood of every business! And happy customers mean healthy business. Customer Relationship Management (CRM) helps you gain insight into your customers' behaviour and modify your business operations to ensure that customers are served in the best possible way.
Our comprehensive bundle on Customer Relationship Management (CRM)will assist your businesses with strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. Learn Customer Relationship Management (CRM) systems to help your companies stay connected to customers, streamline processes, and improve profitability.
So, whether you own a business that requires interaction with customers, an employee who works as customer support or a fresher who wants an in-demand skill set that'll help him/her succeed, this Customer Relationship Management (CRM) bundle is for you.
What will you learn from this Customer Relationship Management (CRM) bundle:
- Become fully aware of CRM, its fundamentals, strategies and the future of CRM
- Explore KYC, CDD, AML and methods to carry out KYC and AML
- Gain an acute understanding of communication, its principles and fundamentals
- Learn about customer service, how to focus on customers and to establish an action plan
- Get a detailed overview of phone-based customer service and customer service communication strategies
- Gain knowledge of hospitality management and the process of development and training in the hospitality industry
- Discover how to work effectively across cultures
- Unveil the secret tricks of the formula of talking with strangers
- Fully understand performance management and conflict management
- Acquire the knowledge, skills and guidelines of stress management
Along with this Customer Relationship Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.
What other courses are included with this Customer Relationship Management?
- Course 1: Know Your Customer (KYC)
- Course 2: Effective Communication Skills
- Course 3: Retail Management - Level 5
- Course 4: Phone-Based Customer Service
- Course 5: Hospitality and Accommodation Management
- Course 6: Working Effectively Across Cultures
- Course 7: The Formula to Talk with Strangers
- Course 8: Performance Management
- Course 9: Conflict Management
- Course 10: Stress Management Training
How will I get my Certificate?
After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.
- PDF Certificate: Free (Previously it was £6*11 = £66)
- Hard Copy Certificate: Free (For The Title Course: Previously it was £10)
CPD
Course media
Description
Curriculum
Course 1: Customer Relationship Management
- Introduction to Customer Relationship Management
- Customer Relationship Management Fundamentals
- CRM Strategies
- Data Analysis in Customer Relationship Management
- Customer Relationship Management Databases
- Deepening Customer Relationship
- Handling Customer Complaints
- Future of CRM
Course 2: Know Your Customer (KYC)
- Introduction to KYC
- Customer Due Diligence
- AML (Anti-Money Laundering)
- KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom
- Regulations to be Complied by Industries
- Methods for carrying out KYC and AML and the Future of KYC Compliance
Course 3: Effective Communication Skills
- Introduction To Communication – Goals & Benefits
- Key Principles Of Communication
- We are Always Communicating
- Fundamentals Of Communication – Part 1
- Fundamentals Of Communication – Part 2
- Great Communication Tips – Part 1
- Great Communication Tips – Part 2
- Self-Talk & Powerful Language
- Miscommunication
- Still MORE Great Tips! Part 1
- Still MORE Great Tips! Part 2
- Still MORE Great Tips! Part 3
- Final Thoughts and Suggestions
- PROMO Communication (BEST)
Course 4: Retail Management - Level 5
- Module 01: Introduction to Retail Management
- Module 02: Retail Strategy
- Module 03: Retail Buying and Merchandising
- Module 04: Retail Pricing
- Module 05: Supply Chain Management in Retailing
- Module 06: The Sales Process and Dealing with Customers at the Checkout
- Module 07:Importance of Consumer Behaviour
- Module 08: Taking Trends and Targeting Customers Effectively
- Module 09: The Importance of Communicating with Customers
- Module 10: Choosing a Retail Location
- Module 11: Retail Psychology
- Module 12: Negotiate the Right Deal with Suppliers
- Module 13: Develop Store Security Procedures
- Module 14: Management Skills for Leading Your Team
- Module 15: Selling in Multiple Channels
- Module 16: Retail Brand Management
- Module 17: Health & Safety for Retail Stores
- Module 18: Consumer Rights Act
Course 5: Phone-Based Customer Service
- Introduction to Customer Service
- What’s Different about Good Customer Service?
- Customer Relationship Management
- Customer Service Communication Strategies
- Aspects of Phone Etiquette
- Building Rapport Over the Phone
- Inbound and Outbound Calls
- Active Listening and Managing Tough Callers
- Managing Interoffice Calls and Voicemail
- Problem Solving over the Phone
- Intra Organisation Dealings
- Measuring Customer Service
Course 6: Hospitality and Accommodation Management
- Introduction to Hospitality Management
- An Overview of Hotel Industry
- The Process of Selection and Recruitment in Hospitality Industry
- The Process of Development and Training in Hospitality Industry
- Management of Front Office Operations
- Management of Housekeeping, Engineering and Security Operations
- Management of Food and Beverage Operations
- Management of Service Quality in Hospitality Industry
- Marketing in Travel and Tourism Business
- Accounting in Hospitality Industry
- Customer Satisfaction
- E-Hospitality and Technology
Course 7: Working Effectively Across Cultures
- Introduction
- Cultural identity
- OBSERVE
- Learn
- APPLY
- More practical TIPS
- Wrap up
Course 8: The Formula to Talk with Strangers
- Course Overview
- The Formula
- Summary
- End
Course 9: Performance Management
- Introduction
- Performance
- Key Performance Indicators
- Reporting
- Rewarding
- Conclusion
Course 10: Conflict Management
- Unit 01: Introduction
- Unit 02: Understand the Keys to Conflict
- Unit 03: How Misunderstandings Arise and the Solution
- Unit 04: Personality Types in Conflict
- Unit 05: Escalation of Conflict
- Unit 06: De-escalating Conflict
- Unit 07: Closing Section
Course 11: Stress Management Training
- Beginning Concepts
- Specific Stress Management Techniques
- MORE Stress Reduction Strategies
- Still MORE Stress Reduction Techniques – Part 1
- Still MORE Stress Reduction Techniques – Part 2
- Still MORE Stress Reduction Techniques – Part 3
- BONUS Video & Wrap Up!
- Special LIVE Bonus Video!
Who is this course for?
Anyone from any background can enrol in this Customer Relationship Management (CMR) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.
Requirements
Our Customer Relationship Management (CMR) is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career path
After finishing this Customer Relationship Management bundle successfully, you'll be equipped with the essential skills to explore your opportunities in roles such as:
- CRM Analyst
- CRM Consultant
- CRM Developer
- CRM Executive
- CRM Manager
- CRM Specialist
And many more!
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Certificate of completion
Digital certificate - Included
Certificate of completion
Hard copy certificate - Included
You will get the Hard Copy certificate for the title course (Customer Relationship Management (CRM)) absolutely Free! Other Hard Copy certificates are available for £10 each.
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
