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CRM: Customer Relationship Management - Certificate in Customer Relationship Management - CPD Accredited
This is An Introduction to Customer Relationship Management Course.
CRM (Customer Relationship Management) is one of the primary function and managerial activity within modern organisations. Most of the organisations are completely focused on the management of their customers.
Different Customer Relationship Management (CRM) policies are the core objective of the modern organisations and they hire skilled professionals and efficient staff for managing their customers.
UKPDA's tutorial of Customer Relationship Management is one of the best tutorials which enables you to understand the Customer Relationship Management in detail and introduces the learners with different aspects of customer relationship management.
This course is specifically designed for the individuals who want to establish their career in the customer service and for the business owners who want to develop an effective customer service program for their business.
The course will also be helpful for the candidates who want to improve their skills of customer handling, want to add value to their CVs, students seeking for higher qualification in customer service, and for professionals like managers, supervisors etc.
Certificate in Customer Relationship Management (CRM) - CPD Accredited
- Concept of CRM
- The Need for CRM System
- The Impact of CRM
- Trends in CRM Systems
- CRM and Social CRM
- Difference between CRM and Social CRM
- Evolution of CRM to Social CRM
- Implementation of CRM System
CRM (Customer Relationship Management) : Course Benefits
The following is included for online study with UKPDA
- Course material includes all the essential learning material such as lecture notes, Assessments, Quizzes (if require) in PDF, Microsoft Word, Excel, PowerPoint format and other useful study links.
- Assessment resources accessible through our online learning platform 24/7.
- A professional one-to-one tutor to provide all-inclusive assistance throughout the course by online
After studying through the training manual, Learner will have to attempt Final Assignment.
The Assignment Brief containing the different questions will be available on the Learning Platform. You will be assessed by UKPDA’s Assessor. A range of assessment methods may be used. When an assessment criteria is met, it will be graded ‘Pass’. If there is further evidence required, it will be graded ‘referred or fail’ and your assessor will give feedback as to how you can meet the criteria. You can resubmit an assignment as many times as you need to.
All Written report(s) / Assessment(s)are online and are taken either through or after the course, these are included in the course price.
CRM (Customer Relationship Management) : Duration
The minimum time period to complete this training is 4 Weeks. But it is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.
Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.
Upon successfully passing the Final Assignment(s) / Final Test(s) Learner needs to pay for CPD Accredited Certificate of Completion either in PDF format or Hard-copy.
CPD Certificate of Completion (PDF format) = £29
CPD Certificate of Completion (Hard-copy) = £40 + postage charges; Local £9, International £14
Who is this course for?
The course will also be helpful for the candidates who want to improve their skills of customer handling, want to add value to their CVs.
There are no precise requirements for the Certificate in Employee Recruitment with any prior knowledge and experience.
Students seeking to enrol in this course should meet the following requirements;
- Basic knowledge of English Language& Basic Computer Skills.
- Be age 16 years or above
After completing the ( CRM )Customer Relationship Management course, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.