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CRM (Customer Relationship Management) - Unit Certificate (CPD Accredited) with quiz based exam included


UK Professional Development Academy LTD

Summary

Price
Save 94%
£10 inc VAT (was £175)
Offer ends 22 August 2020
Study method
Online, self-paced
Access to content
Access until course completion
Qualification
No formal qualification
CPD
10 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available to purchase separately

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Overview

CRM: Customer Relationship Management - Certificate in Customer Relationship Management - CPD Accredited

This is An Introduction to Customer Relationship Management Course.

CRM (Customer Relationship Management) is one of the primary function and managerial activity within modern organisations. Most of the organisations are completely focused on the management of their customers.

Different Customer Relationship Management (CRM) policies are the core objective of the modern organisations and they hire skilled professionals and efficient staff for managing their customers.

UKPDA's tutorial of Customer Relationship Management is one of the best tutorials which enables you to understand the Customer Relationship Management in detail and introduces the learners with different aspects of customer relationship management.

This course is specifically designed for the individuals who want to establish their career in the customer service and for the business owners who want to develop an effective customer service program for their business.

The course will also be helpful for the candidates who want to improve their skills of customer handling, want to add value to their CVs, students seeking for higher qualification in customer service, and for professionals like managers, supervisors etc.

CPD

10 CPD hours / points
Accredited by Step Ahead CPD Qualifications

Course media

Description

Certificate in Customer Relationship Management (CRM) - CPD Accredited

Topics Covered:

  • CRM
  • Concept of CRM
  • The Need for CRM System
  • The Impact of CRM
  • Trends in CRM Systems
  • CRM and Social CRM
  • Difference between CRM and Social CRM
  • Evolution of CRM to Social CRM
  • Implementation of CRM System

CRM (Customer Relationship Management) : Course Benefits

The following is included for online study with UKPDA

  • Course material includes all the essential learning material such as lecture notes, Assessments, Quizzes (if require) in PDF, Microsoft Word, Excel, PowerPoint format and other useful study links.
  • Assessment resources accessible through our online learning platform 24/7.
  • A professional one-to-one tutor to provide all-inclusive assistance throughout the course by online

Assessment

After studying through the training manual, Learner will have to attempt Final Assignment.

The Assignment Brief containing the different questions will be available on the Learning Platform. You will be assessed by UKPDA’s Assessor. A range of assessment methods may be used. When an assessment criteria is met, it will be graded ‘Pass’. If there is further evidence required, it will be graded ‘referred or fail’ and your assessor will give feedback as to how you can meet the criteria. You can resubmit an assignment as many times as you need to.

All Written report(s) / Assessment(s)are online and are taken either through or after the course, these are included in the course price.

CRM (Customer Relationship Management) : Duration

The minimum time period to complete this training is 4 Weeks. But it is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

Certificate

Upon successfully passing the Final Assignment(s) / Final Test(s) Learner needs to pay for CPD Accredited Certificate of Completion either in PDF format or Hard-copy.

CPD Certificate of Completion (PDF format) = £29

CPD Certificate of Completion (Hard-copy) = £40 + postage charges; Local £9, International £14

Who is this course for?

The course will also be helpful for the candidates who want to improve their skills of customer handling, want to add value to their CVs.

Requirements

There are no precise requirements for the Certificate in Employee Recruitment with any prior knowledge and experience.

Students seeking to enrol in this course should meet the following requirements;

  • Basic knowledge of English Language& Basic Computer Skills.
  • Be age 16 years or above

Career path

After completing the ( CRM )Customer Relationship Management course, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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