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CRM Training Course - QLS Endorsed
Thames College

Level 4 QLS Endorsed Course | Free PDF Certificate | Voiceover & Visual Elements Included | Instant Access

Summary

Price
£19 inc VAT
Study method
Online
Duration
360 hours · Self-paced
Access to content
1 year
Qualification
No formal qualification
CPD
120 CPD hours / points
CPD What's this?
Achievement
Endorsed by The Quality Licence Scheme
Certificates
  • Certificate of completion - Free
  • Hardcopy CPD Certificate - £2.99
  • QLS Certificate - £135
Assessment details
  • Assignment For QLS Endorsed Certificate (included in price)
Additional info
  • Tutor is available to students
2 students purchased this course

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Overview

Customer Relationship Management (CRM) is at the heart of every successful business that aims to retain loyal customers while attracting new ones. As modern industries become more customer-driven, the ability to manage relationships efficiently has become a key factor in staying competitive. CRM is not just about technology—it’s a comprehensive approach that involves understanding customer behaviour, tracking interactions, managing data, and improving the overall customer journey. Businesses today rely heavily on CRM systems to streamline communication, identify profitable customer segments, and implement personalised marketing strategies.

This growing reliance on CRM tools makes it essential for employees and managers to master CRM strategies and systems to ensure client satisfaction and long-term growth.

The CRM Training Course - QLS Endorsed offers in-depth insights into the core principles and practical applications of CRM, preparing learners to use both analytical and customer-focused approaches in real-world scenarios. Through eight structured modules, learners will build a solid foundation in the basic concepts of CRM, develop strategic thinking, and gain technical knowledge of CRM databases and analytics.

The course also focuses on how to strengthen relationships with customers, manage feedback effectively, and understand emerging trends in CRM. By learning how to build long-lasting relationships and convert data into value-driven actions, learners become more valuable in customer service, sales, and business development roles.

This makes the course an ideal steppingstone for those aiming to start or grow their careers in customer-focused roles across various sectors.

Achievement

Certificates

Certificate of completion

Digital certificate - Included

Hardcopy CPD Certificate

Hard copy certificate - £2.99

You can also get a Printed Hardcopy CPD Certificate for only 2.99 GBP.

QLS Certificate

Hard copy certificate - £135

Upon successful completion of this course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of —

  • 135 GBP within UK
  • 145 GBP for International Delivery (Postal Fees Included)

Assessment details

Assignment For QLS Endorsed Certificate

Included in course price

CPD

120 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Course Curriculum:

  • Module 01: Introduction to Customer Relationship Management (CRM)
  • Module 02: CRM Fundamentals
  • Module 03: CRM Strategies
  • Module 04: Data Analysis in CRM
  • Module 05: CRM Databases
  • Module 06: Deepening Customer Relationship
  • Module 07: Handling Customer Complaints
  • Module 08: Future of CRM

Certificate of Achievement

Quality Licence Scheme Endorsed Certificate of Achievement

Upon successful completion of the CRM course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of —

  • 135 GBP within UK
  • 145 GBP for International Delivery (Postal Fees Included)

CPD Certification

After successfully completing the assessment of this CRM course, you will be eligible for a Free CPD Certificate. You can also get a Printed Hardcopy CPD Certificate for only 2.99 GBP.

Who is this course for?

Those who want to strengthen their skills while training for the desired job should take advantage of the CRM training!

Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.

Requirements

No formal entry requirements for CRM course!

Career path

  • CRM Executive – £24,000 to £32,000
  • Customer Experience Manager – £35,000 to £45,000
  • CRM Analyst – £30,000 to £40,000
  • Sales and Marketing Executive – £25,000 to £38,000
  • Business Development Manager – £40,000 to £55,000
  • Customer Service Manager – £30,000 to £42,000
  • Account Manager – £28,000 to £45,000

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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