Skip to content

CRM: Salesforce Masterclass



£149 inc VAT
Or £49.67/mo. for 3 months...
Study method
Online, self-paced
15 hours
No formal qualification
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

183 students purchased this course

Add to basket or enquire


This course is a Salesforce masterclass designed for all levels of ability. It will teach you how to become an expert user of Salesforce, a revolutionary cloud based customer relationship management (CRM) service that deals with all customer interface concerns, from sales to marketing. Salesforce professionals are currently the most sought after in the IT industry so don’t wait; take this course to skill up and unlock your potential today!

Course media


Course Highlights

  • 62 lectures with 7.5 hours of video content to help you master Salesforce
  • Learn to become a salesforce master with detailed sections concerning Administration, Security, Analytics and Programming
  • Master Salesforce Administrator and Development, developing your CRM skills to a comprehensive & advanced level
  • Learn advanced Salesforce skills that will help you succeed in your professional career

Course Overview

Salesforce professionals are currently the most sought after in the IT industry so don’t wait; take this course to skill up and unlock your potential today!

Instructor Bio

Prateek Singh, who is a certified Salesforce Developer and was a Salesforce Team Leader, will show you how Salesforce has the potential to radically improve your efficiency. He will teach you how to become a master in all areas of Salesforce, including Administration, Security, Analytics and Programming.

Course Curriculum

Introduction to Salesforce Administration

  • Intro
  • Introduction to Course
  • Salesforce Editions
  • Understanding Project Life Cycle


  • Creating App and the First Object
  • Creating Fields on Your Custom Object
  • Creating Invoice Header Object
  • Creating Line Item Object
  • Relationships
  • Roll Up Summary

Workflow and Validation Rule

  • Workflow - Pulling the Price Automatically
  • Workflow - Deduct Stock From Inventory
  • Validation Rule - To Check Stock Availability
  • Validation Rules to Make Field Mandatory
  • Validation Rules on Checkbox
  • Field Dependencies
  • Cross Object Validation Rule
  • Record Types and Page Layouts
  • Lead Process and Sales Process
  • Home Page Layout and Components

Implementing Salesforce Security

  • Introduction to the course and create your free Account
  • Creating a New user and Active Inactive Freeze etc
  • Enable Login Access for System Admin
  • Profiles
  • Organization wide Defaults
  • OWD Explained Part - 2
  • Roles
  • OWD and Profiles Hands On
  • Roles Hands On
  • Permission Sets Hand on

Introduction & Basic Reports

  • Introduction to the Course
  • Report Builder
  • Tabular Report
  • Summary Report

Advanced Reports

  • Conditional Highlighting
  • Matrix Report
  • ParentGroupVal
  • Matrix Report Hands On
  • Joined Reports
  • Custom Report Type
  • Scheduling a Report


  • Introduction to Dashboards
  • Dashboards


  • Introduction to Salesforce Programming
  • Signup and Enable Development Mode
  • Syntax, Auto Complete and Component Reference
  • Global Variables and Formulas
  • Standard Controller
  • PageBlock, View State and Command Button
  • Standard List Controller

Custom Programming

  • Custom Controller Introduction
  • Collections
  • Inserting Child Records
  • SOSL and GetSobjectType
  • Merge Records
  • Conditional Rendering of Fields
  • Command Button and Action Function
  • Action Status


  • Introduction to Triggers
  • Before or After Trigger
  • Trigger to add Custom Error Message
  • Trigger to Automatically Insert a Contact
  • Trigger to Count Tasks or Events on a Lead


  • Part 1
  • Part 2

Why Choose OfCourse Learning?

- All courses are taught by verified experts

- Students enjoy 24/7 access to their courses

- Courses can be accessed on any device

- Students get lifetime access to their courses so they can work at their own pace

- On completion, students receive a course certificate from a recognised educational institution

Who is this course for?

  • Anyone who wants to learn how to become a Salesforce Master to handle CRM related issues
  • Students of all abilities: from complete beginners, to more advanced Salesforce users who want to develop their skills
  • Anyone who wants to use the latest cloud based services to improve their skills, and their businesses’ efficiency


This course has no prerequisites

Career path

Take control of your customer relationship management by mastering Salesforce


Certificate of completion

Digital certificate - Included


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.