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CRM, PR & Phone-Based Customer Service
Imperial Academy

5 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Lifetime Access

Summary

Price
£250 inc VAT
Or £41.67/mo. for 6 months...
Study method
Online
Duration
45 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
30 CPD hours / points
CPD What's this?
Achievement
Endorsed by The Quality Licence Scheme
Certificates
  • Certificate of completion - Free
Assessment details
  • Multiple Choice Questions (MCQ)/Assignment (included in price)
Additional info
  • Tutor is available to students

Overview

Have you ever wondered what truly drives exceptional customer experiences in today’s fast-paced UK market? With over 70% of consumers valuing personalised communication, mastering the art of relationship management and effective customer engagement is more crucial than ever. This comprehensive training journey is designed for those eager to excel in managing customer relationships, public relations, and phone-based support, skills that are vital across retail, finance, telecom, and service industries.

Participants will explore how to build and maintain strong customer connections, manage public perception, and deliver professional, empathetic phone interactions that enhance brand loyalty. The curriculum weaves together essential strategies for managing customer data, resolving conflicts, and creating memorable service experiences.

By enhancing these skills, learners position themselves for rewarding roles in customer service and PR departments, helping UK businesses stand out in a competitive landscape. Whether you’re starting your career or aiming to refine your expertise, this programme equips you to transform everyday interactions into lasting impressions. Step into the world of customer excellence and become a vital link between businesses and their clients.

Learning Outcomes Of CSR, Business Law with Social Work Studies (QLS) Bundle:

  • Understand CSR's role in modern business practices.
  • Gain knowledge of key concepts in Business Law.
  • Explore ethical decision-making in corporate environments.
  • Comprehend legal frameworks in business operations.
  • Learn the impact of CSR on community development.
  • Analyze legal case studies related to business law.
  • Develop a theoretical understanding of social work principles.

Achievement

Certificates

Certificate of completion

Hard copy certificate - Included

Assessment details

Multiple Choice Questions (MCQ)/Assignment

Included in course price

CPD

30 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Dive into the world of Corporate Social Responsibility and Business Law with our meticulously curated CSR, Business Law with Social Work Studies (QLS) bundle course. In this program, you'll embark on a journey through the core concepts of CSR and its significance in today's business world. Understand the legalities that govern businesses, explore the ethical dimensions of corporate operations, and recognise the pivotal role of CSR in shaping a socially responsible business ethos.

In addition to CSR and Business Law, the bundle includes a comprehensive study of social work, offering a unique blend of theoretical knowledge that complements the other subjects. You'll learn about the societal impact of business decisions, the importance of ethical legal practices, and the intricate balance between profitability and social responsibility.

Who is this course for?

This CSR, Business Law with Social Work Studies (QLS) Bundle is ideal for:

  • Aspiring CSR professionals
  • Legal advisors interested in Business Law
  • Social work advocates
  • Corporate ethics officers

Career path

  • CSR Manager - $60,000 to $120,000 per year
  • Business Law Consultant - $70,000 to $150,000 per year
  • Social Responsibility Coordinator - $55,000 to $100,000 per year
  • Corporate Lawyer - $80,000 to $160,000 per year
  • Ethics Compliance Officer - $65,000 to $130,000 per year
  • Social Impact Analyst - $60,000 to $110,000 per year

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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