Churchill Square Training and Development
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As with many significant undertakings, undergoing a Customer Relationship Management (CRM) review (even simply considering its implementation) requires learners to analyse technical and complicated systems. This course sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking.
This is a CPD accredited course = 7 points.
What Will Students Learn?
- The terms and benefits of CRM on a company’s bottom line
- Analyze the different components of a CRM plan
- Develop a checklist for readiness and success in CRM
- Describe how CRM creates value for organisations and customers
- Consider developmental roles that have the greatest impact on CRM
What Topics are Covered?
- What CRM is and who it serves
- Checklist for success
- Requirement driven product selection
- Considerations in tool selection
- Strategies for customer retention
- Building the future
- Homegrown vs. application service provider
- The development team
- Evaluating and reviewing your program
FREE Self Study Guide in PDF format to accompany the course and enable you to refer back to the content in the future.
Who is this course for?
Individuals who want an understanding of Customer Relationship Management (CRM) and its benefits. It is ideal for individuals of any level.
Questions and answers
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We have the CRM system in work, as I have never used this system before ,would this course be useful I need to learn the basic rules and helpful tips.
Hi the course doesn't cover specific CRM software programmes, it is a generic overview as to what CRM is, the advantages etc.. the course outline is below: What Will Students Learn? ? The terms and benefits of CRM on a company’s bottom line ? Analyze the different components of a CRM plan ? Develop a checklist for readiness and success in CRM ? Describe how CRM creates value for organizations and customers ? Consider developmental roles that have the greatest impact on CRMThis was helpful. Thank you for your feedback.
Am interested in this course please. I need more information. My name is femi
Hi Femi, Further information is available on our website or if you send your email address I can email you, the elearning option is £39 and a face to face course is £295, we are actually running a face to face course in London on Tuesday 5th Feb in central London if you are interested, the price of this as it is last minute would be £149This was helpful. Thank you for your feedback.
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