Skip to content
CRM : Customer Relationship Management cover image

CRM : Customer Relationship Management
UK Professional Development Academy LTD

Certificate in Customer Relationship Management - Unit Certificate (CPD Accredited) with quiz based exam included

Summary

Price
£19 inc VAT
Study method
Online
Course format
Reading material - PDF/e-book
Duration
4 weeks · Self-paced
Access to content
12 months
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Customer Relationship Management - £29
  • Customer Relationship Management - £49
Assessment details
  • Quiz Based Assessment (included in price)
Additional info
  • Tutor is available to students
69 students purchased this course

Add to basket or enquire

Buy with Apple Pay Buy with Google Pay

AI summary

This comprehensive CRM (Customer Relationship Management) course provides an in-depth understanding of modern customer management practices, equipping learners with practical skills to enhance their careers in the CRM sector.

What you'll learn
  • Fundamentals of CRM, including concepts, need, and impact
  • Trends in CRM systems and the evolution to social CRM
  • Implementing effective CRM strategies and systems
Who the course is for
  • Ideal for those looking to upgrade their CRM skills or start a career in customer relationship management
  • No prior CRM knowledge required, but basic English and computer skills are necessary
Key features
  • Suitable for learners wanting flexibility
  • Perfect for those needing maximum flexibility around commitments
Skills & outcomes
  • Skills-based course designed to build practical CRM knowledge
  • Skills covered could benefit roles such as CRM Manager, CRM Head, CRM Analyst, and CRM Intern
  • 10 CPD points awarded upon successful completion

AI generated summary, may contain mistakes. Full details in course description.

Was this helpful?

Overview

CRM: Customer Relationship Management, Certificate - CPD Accredited

This is An Introduction to Customer Relationship Management (CRM) Course.

CRM (Customer Relationship Management) is one of the modern organisations' primary functions and managerial activities. Most organizations are completely focused on the management of their customers.

Different Customer Relationship Management (CRM) policies are the core objective of modern organizations, and they hire skilled professionals and efficient staff to manage their customers.

This CRM (Customer Relationship Management) course comprises various modules and sub-modules based on a higher level in which you will learn the basics of CRM, concepts of CRM, the need for a CRM system, impact of CRM, trends in CRM systems, CRM and social CRM, the difference between CRM and social CRM, the evolution of CRM to social CRM, and implementation of CRM system.

Certificates

Customer Relationship Management

Digital certificate - £29

Customer Relationship Management

Hard copy certificate - £49

Hard Copy Certificate (International learners): £54 (including postage)

Assessment details

Quiz Based Assessment

Included in course price

CPD

10 CPD hours / points
Accredited by Step Ahead CPD Qualifications

Course media

Description

CRM: Customer Relationship Management

This CRM: Customer Relationship Management, course is ideal for those who are upgrading their skills in the CRM field. If you are interested in advancing your career in CRM, this CRM: Customer Relationship Management, course at a significant discount is the best option.

CRM - Course Outline:

To achieve a Certificate in CRM Customer Relationship Management, a learner must have achieved 10 CPD Points/Credits to get a CPD Accredited Diploma.

CRM - Topics Covered:

  • Topic 1: Introduction to CRM
  • Topic 2: Concept of CRM
  • Topic 3: The Need for CRM System
  • Topic 4: The Impact of CRM
  • Topic 5: Trends in CRM Systems
  • Topic 6: CRM and Social CRM
  • Topic 7: Difference between CRM and Social CRM
  • Topic 8: Evolution of CRM to Social CRM
  • Topic 9: Implementation of CRM System

CRM - Certificate

Upon successfully passing the CRM (Customer Relationship Management) Course Final Test(s) Learner needs to pay for the CPD Accredited Certificate of Completion either in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £29

CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges local £9 = £49

CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges International £14 = £54

Who is this course for?

CRM: Customer Relationship Management

The CRM (Customer Relationship Management) course will also be helpful for candidates who want to improve their skills of customer handling, want to add value to their CVs.

Without any prior knowledge of CRM, the learners can take this CRM training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about CRM can take the course. There are no specific deadlines for admission, and you can enrol anytime on this CRM course.

Requirements

CRM: Customer Relationship Management

There are no precise requirements for an CRM Certificate as no prior knowledge and experience of CRM is required.

Students seeking to enrol in this CRM (Customer Relationship Management) course should meet the following requirements;

  • Basic knowledge of English Language& Basic Computer Skills.
  • Be aged 16 years or above

Career path

CRM: Customer Relationship Management

After completing the CRM course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant Customer Relationship Management (CRM) sector.

  • CRM Manager
  • CRM Head
  • CRM Analst
  • CRM Inter

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

3.6
Course rating
80%
Service
80%
Content
60%
Value

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: Customer service, CRM, KYC, Business, Marketing
Related searches: Business management courses, Management courses, Business Marketing courses, Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2025. All rights reserved.