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Crisis Management

Learn how to predict issues, anticipate risks and effectively manage crises in today's new world.

London School of Public Relations Limited


Study method
Online, On Demand What's this?
0.8 hours
No formal qualification
Optional extras

Digital certificate included in price

10,804 students purchased this course

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Gain the new tools needed to predict crises and to effectively manage accompanying risks in a post-Covid-19 world. The emphasis of the course is how to prepare for the unexpected in light of exponential societal and business change.


0h 50m
    • 1: John Dalton's Introduction to Crisis Management 26:32
    • 2: How would you go about being on a crisis management team for an organisation? 02:45
    • 3: How much detail do you go into when making a modern crisis plan? 02:14
    • 4: What is good crisis management? 02:50
    • 5: What is the best approach for the risk management of serious issues? 03:20
    • 6: What are the immediate issues impacting crisis managers? 03:18
    • 7: Why is innovation more important than ever? 01:50
    • 8: What are the key differences between business continuity and crisis management? 02:58
    • 9: How does a company conduct external communications post-crisis? 03:27

Course media


As organisations face a growing number of global and strategic challenges, the need for responsible leadership and good governance continues to rise. This Crisis Management course will ensure you are up-to-date with the latest developments in risk management whilst also providing you with the new skills needed to plan for certain situations and vulnerabilities in your organisation and handle the aftermath of a crisis. This course will also touch on what crisis management capabilities are now less relevant.

You will learn about the different crisis stages and how to conduct scenario planning. This course will also improve your understanding of risk management and will give you insights in how to minimise risk by reviewing current issues, trends, and risk situations.

An organisation needs to prepare for events to avoid damaging its reputation for when the unexpected should happen. This course will help you conduct risk assessments and consequently help you manage your brand's reputation.

Who is this course for?

This course is for individuals who are looking for an introduction/refresh on Crisis Management.


There are no requirements for this course. We hope you enjoy this free offering from LSPR and we would really appreciate it if you could give us a review so other people can find this course.

Career path

If you are looking to gain further skills in this field, then check out the numerous courses we offer on Public Relations and Crisis Management.

Questions and answers

No questions or answers found containing ''.

Samuel Tolulope Ayodele asked:

On completing the course, do i need to pay for getting the certificated printed from the website?


Hi Samuel, You don't need to pay any fee for getting the certificate for a free course. You should be able to download a Reed PDF certificate through the website once you completed the course. If you are having trouble downloading your Certificate, please contact Reed support hopefully they should be able to resolve the problem for you. Kind regards, Anastasija Berdina Programmes and Communications Coordinator

This was helpful. Thank you for your feedback.
Elizabeth asked:

How do I print off the course completion certificate from Reed for an introduction to Crisis Management?


Hello Elizabeth, You can download a Reed certificate through the website after the completion of the course. If you run into issues downloading this certificate then please contact Reed support hopefully they should be able to resolve the problem for you. Please let me know if there is anything else I can help with. Warm wishes, Anastasija Berdina Programmes and Communications Coordinator

This was helpful. Thank you for your feedback.
Lizzy asked:

Would this course be helpful for young people going through mental health struggles? Dream job is adolescence/ young person counsellor.


Hello and thank you for your query. The course is focused on crisis management within organisations - so media relations and crisis limitation. Therefore, it is not related to mental health issues. I wish you the best in finding the right course for you. Kind Regards LSPR Team

This was helpful. Thank you for your feedback.

Optional extras

Digital certificate

Reed courses certificate of completion is included in course price

Additional information:

Will be downloadable when all lectures have been completed


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.