Crisis Management - Course

Crisis Management

Advanced Diploma in Crisis Management Level 7. CPD Accredited Crisis Management Certificate with 170 CPD points available with no extra study. This Crisis Management course comes with easy to understand e-learning study materials.

Endorsed Certificate of Achievement. Do you have what it takes to remain cool, calm and collected under pressure? Would like to become the responsible figure others turn to with confidence in any kind of crisis? If looking to significantly improve your professional profile and career prospects for life, this exclusive Level 7 Crisis Management Course could be just the ticket!

Unexpected incidents and unplanned eventualities are part and parcel of everyday life in a business setting. Things can and will go wrong – certain scenarios proving entirely unavoidable. In such instances, it’s the effectiveness of established contingency plans and the reliability of those overseeing them that determine the outcome. If a business is able to respond confidently and competently to any crisis, it enjoys a self-administered insurance policy of the highest value. At the opposite end of the scale, organisations that are unable to cope with crises as they occur put their very survival on the line.

This dynamic Level 7 Crisis Management Course has been designed for anyone looking to capitalise on the growing global demand for experts in the field. Unprecedented competition in every sector, political unrest, economic instability and environmental issues add up to an unpredictable landscape for businesses worldwide. Whether looking to improve your personal competencies, climb the career ladder or secure your first professional position, this targeted course could make all the difference.

Enrol with OHSC today and there’s no telling where tomorrow could take you!

Crisis Management - Learning Objectives

The objective of this innovative Crisis Management Course is to prime candidates with the skills, knowledge and confidence to build or further existing careers in administrative and supervisory capacities. Those who master the precise art of crisis management stand out as invaluable business assets no organisation can confidently operate without. Going beyond the basics of crisis management as a concept, learners explore the roles, responsibilities and character traits needed to handle any crisis that may occur.

Over the course of four intensive modules, course content introduces the role crisis management plays at the heart of the modern business, along with the disciplines and industry insights the working professional must master. Key strategies for crisis planning, prevention, response and recovery are also introduced, along with the various types of crises a business may encounter, the importance of business continuity, how to carry out a professional crisis audit and the establishment of a capable crisis team.

Upon successful completion of this course, newly-acquired skills, talents and knowledge include:

• Crisis Management - The role the crisis manager plays within a wider organisation
• Crisis Management - The consequences of inadequate or absent crisis management
• Crisis Management - An understanding of the various different types of crises
• Crisis Management - How to develop an effective crisis management plan
• Crisis Management - Building and overseeing a wider crisis management team
• Crisis Management - The importance of regular crisis audits
• Crisis Management - An understanding of the risk matrix and general risk management
• Crisis Management - The ability to handle any crisis with confidence

Crisis Management - Course Benefits

When taking this high-quality Level 7 Crisis Management Course with Oxford Home Study Centre, every learner benefits from:

1. Crisis Management - All learning materials and supporting documentation required to complete the course provided as standard – no additional expenses or purchases required.
2. Crisis Management - The opportunity to study in your own time and at your own pace for a endorsed certificate of the highest quality.
3. Crisis Management - Complete flexibility with no deadlines or time restrictions to worry about – ideal for those with active lifestyles and busy schedules.
4. Crisis Management - 24/7 access to our exclusive online learning platform, allowing you to study from any location and any device with an Internet connection.
5. Crisis Management - The complete commitment of our exclusive tutors and the wider OHSC student support team throughout your studies.

Crisis Management Course

Course Outline

This intensive yet digestible Crisis Management Course is delivered across four modules – each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each unit.

Unit 1 - What is Crisis Management?

This unit covers the following key topics:

• Defining Terms
• The Crisis Management Team
• Creating the Team
• Training Leaders and Staff
• Conducting Training
• Plus more

Unit 2 - Conducting the Crisis Audit

This unit covers the following key topics:

• Why Audit?
• Using a Risk Matrix
• Performing a Risk Level Analysis
• Plus more

Unit 3 - Developing a Response Process

This unit covers the following key topics:

• Pre-Assignment Review
• Crisis Response Process
• Consulting with the Experts
• Incident Management Techniques
• Documenting Incidents
• Investigating Incidents
• Working through the Issues
• Types of Decisions
• Plus more

Unit 4 - Establishing an Emergency Operations Centre

This unit covers the following key topics:

• EOC Considerations
• Who is In Charge?
• Building Business Continuity and Recovery
• Essential Crisis Plan Elements
• Recovering and Moving On
• Plus more

Unit 5 - Handling Workplace Harassment

This unit covers the following key topics:

• Defining Harassment
• Types of Harassment
• Defining Sexual Harassment
• The Purpose of Training
• Creating a Harassment Policy
• Addressing a Complaint
• Handling False Complaints

Unit 6 – The Mediation Process

This unit covers the following key topics:

• Basics of Mediation
• Choosing a Mediator
• The Mediation Process
• Investigating a Complaint
• The Investigation Plan
• The Investigation Process
• The Investigation Report
• Creating Solutions
• Skill Application

Unit 7 Handling Workplace Violence

This unit covers the following key topics:

• What is Workplace Violence?
• The Cycle of Violence
• Understanding the Behavior Wheel
• The Anger Management Process

Unit 8 Role of Communication Skills in Anger Management

This unit covers the following key topics:

• The Importance of Communication Skills
• The Assertiveness Formula
• Questioning Skills
• Basic Problem Solving Tools
• Creative Thinking Methods
• Force Field Analysis
• Other Ways of Managing Anger
• Relaxation Techniques

Unit 9 - Developing a Policy and Program for Workplace Violence

This unit covers the following key topics:

• Risk Assessment
• Hiring Practices
• Workplace Design
• Workplace Practices and Procedures
• Security Systems and Personnel

Unit 10 - Developing Training and Response Programs for Anger Management

This unit covers the following key topics:

• Developing Emergency Response Plans
• Program Review
• Developing a Threat Response Process
• What to Do When Violence Happens
• Incident Response Checklist
• Process Application

Unit 11 - Dealing with Difficult People

This unit covers the following key topics:

• Understanding Conflicts and Its Types
• Different Stages of Conflict
• Conflict Management

Unit 12 – Understanding Conflict and its Types

This unit covers the following key topics:

• Defining Conflict
• Identify the positive and negative aspects of conflict
• Types of Conflict
• Open Conflict vs. Hidden Conflict
• Spontaneous and Reflective Behavior
• The Johari Window

Unit 13 - Different Stages of Conflict

This unit covers the following key topics:

• The Five Stages of Conflict
• Conflict Outcomes
• Strategies for Dealing with Conflict
• Conflict Resolution Style Questionnaire
• The Conflict Grid

Unit 14 - Risk Management & Security

This unit covers the following key topics:

• Introduction to Risk Management
• Types of Risks
• What is Risk Management?
• Risk Management Tools

Unit 15 - Crisis and Security Management

This unit covers the following key topics:

• Physical Security Goals
• Protect People and Property
• Security Responsibilities
• Security Planning Considerations
• Natural Access Control
• Vulnerability Assessment
• Security Plan Implementation

Unit 16 - Emergency Preparedness

This unit covers the following key topics:

• Estimate Probability of Occurrence
• Emergency Planning
• Categorizing Emergencies
• Emergency Categories
• Development of an Emergency Plan
• Organizational Considerations
• Command, Control, and Communications
• Chain Of Command
• Succession Responsibility
• Emergency Operations Center (FEOC)
• Facility Manager Responsibilities
• Emergency and Security Manager Responsibilities

Unit 17 - Crisis Management in an Organisation

This unit covers the following key topics:

• The Context
• Crisis PR Management VS Operational Effectiveness
• Where do Crises come From ?
• Talking to the Media
• Key Principles in Crisis Management

Crisis Management

This insightful Crisis Management Course has been designed for anyone looking to become a more dynamic, versatile and valuable business asset. Crisis management skills are universally applicable across a wide variety of administrative and supervisory settings. Ideally, every business owner and manager should possess honed crisis management competencies. Completion of this course instils priceless skills, talents and confidence that are guaranteed to remain relevant for life in any career setting.

Crisis Management

Oxford Home Study Centre is committed to providing a uniquely flexible and affordable approach to advanced learning. Study in your own time and at your own pace from anywhere in the world, with the support of your own personally-assigned tutor at all times. Every course comes complete with all required study materials and learning resources as standard, accessible via our 24/7 digital learning platform. With no hidden fees or charges at any time, the price you see is the price you pay.

Crisis Management

With the help of OHSC, the career you’ve been dreaming of could be right at your fingertips!

Crisis Management

There is no particular entry requirement.

Option 1

CPD Accredited Crisis ManagementDiploma (issued by CPD Standard Office)

(PDF format)=£30

(Hard copy)=£150 + postal charges

Option 2

Completion Crisis Management Diploma issued by OHSC (Courses for Professional Development)

PDF Certificate - FREE

Hard copy - £25 + postal charges

*Postage Charges: National £9, International £15

Upon successful completion of our Crisis Management Course, candidates may choose to pursue an extensive range of careers including:

• Compliance Analyst
• Risk Analyst
• Quantitative Analyst
• Risk Manager
• Risk Management Consultant
• Risk Officer
• Business Continuity Specialist
• Business Continuity Officer
• Quantitative Analyst
• Risk Management Analyst
• Risk Operations Manager
• Risk Controller

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