Credit Control & Debt Management
Study House
Summary
- Certificate of completion - Free
- Tutor is available to students
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Overview
This programme is designed for people who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations.
Objectives
The objectives of the course are to:
- Describe methods of controlling credit
- Investigate methods of credit checking
- Examine the use of the courts and debt management agencies in recovering debt
- Describe how to collect debt by letter and telephone
Certificates
Certificate of completion
Digital certificate - Included
Description
The course is designed for home study or distance learning and is comprised of comprehensive printed course notes presented in an A4 ring binder, together with course assignments and study guide. Tutor support and a student helpline facility are integral to the course, and students have a full 12 months in which to complete their studies. Actual study time will be of the order of 90-100 hours.
The course is divided up into three study units, each with one tutor marked assignment to be completed. Each assignment contains approx 8-10 written tasks to be completed which are then submitted to a subject tutor for marking. Where required assignments can be re-submitted after amendment in the event that the assessment standards are not full met on first submission
The course units and topics are as follows:
Unit 1 – Credit Control
Credit
- Cutting down on credit
- Bad debts
- Sales discounts
Is my customer credit worthy?
- Credit application form
- Trade references
- Bankers references
- Credit checks
- Credit insurance
Credit control routines
- Terms and conditions of sale
- Interest
- Invoices
- Aged debt analysis and debt turn
Debt recovery through the courts
- The Courts and their powers of collection
- 3 track system – Full description in unit 2
Statutory demands, Insolvency and Bankruptcy
- Statutory demands
- Insolvency
- Winding up petitions
- Voluntary arrangements
- Administration orders
VAT and Tax relief for Bad debts
- What VAT relief is available?
- How to claim relief
- Tax relief
Unit 2 – Debt Management Agencies
Credit checking agencies
- An explanation of what credit checking agencies do
- The information they hold
- How to use their services.
Factoring companies
- A history of factoring,
- an explanation of how their products work
- The services they can offer.
Specialist Legal Services
- What services are on offer
- How to use their services effectively
The Courts
- How and when it is appropriate to use the courts
- Advice on applying for legal resolution
- The 3 track system
- Small Claims Track
- Fast Track
- Multi track
- Costs verses Settlement – Is it worth it?
Debt Collection Agents
- Bailiffs
- What are they?
- What are the costs involved?
- What are their collection powers?
- Sheriffs
- What are they?
- What are the costs involved?
- What are their collection powers?
- Private Debt Collections agents
- What are they?
- What are the costs involved?
- What are their collection powers?
Unit 3 – Communication
Telephone Communication
- Telephone skills
- Handling problems and objections
- Dealing with difficult customers and controlling anger
- How to gain commitment to pay
Written Communication
- When to choice written forms of communication
- Email verses letters – When is each format appropriate?
- Sample letters
- Request for payment
- Demand for payment
- Legal demand for payment
How to deal with customer responses
- Common responses and excuses
- How to reply to customer responses
- How to gain commitment
Who is this course for?
The course is designed for people in an administrative, business or finance role which includes responsibilities for managing and credit accounts, and ensuring that debt is managed promptly and efficiently.
Requirements
There are no study pre-requirements as the course is intended for learners who have not studied this topic beforehand.
Career path
The course is intended for learners following an administrative, business or finance career route and is relevant to a variety of roles where the responsibilities include credit control and debt management.
Questions and answers
Hi, I was just wondering if this cours could be paid in settlement? Thanks
Answer:Thank you for your question. Payment for courses is handledd by Reed from whom pourchases are made and so you would need to ask Reed about payment options.
This was helpful.Can this course be completed before the 6 months course duration
Answer:Dear Benedice, Thank yo for your question. Yes, the course can be completed at you own pace and could take anywhere between a few weeks and up to 12 months if your prefer.
This was helpful.Hello , Iam currently residing in Saudi Arabia. Will the study materials be shipped to KSA? And how do I complete the course sitting at home?
Answer:Yes we will ship the printed study materials to you in Saudi, and you can then study at home from these study materials and submit assignments for marking by email.
This was helpful.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
