Customer Service Level 5 by ABC Awards, CPD Accredited |120 CPD Credits | Tutor Support, Study Material & Exam included

Brentwood Open learning College


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£10 inc VAT (was £760)
Offer ends 01 December 2020
Study method
Online, self-paced
330 hours
No formal qualification
120 CPD hours / points
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price

37 students purchased this course

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Customer Service Professional Diploma Level 5

Certificate of achievement in Customer Service Level 5. Additional CPD Accredited Certificate with 120 CPD points available with no extra study.

Endorsed Customer Service Certificate of Achievement.This exclusive Level 5 Customer Service Diploma is our most advanced distance learning program to date. Created by a team of academics and industry veterans, this endorsed Customer Service course lays the strongest possible foundation upon which to build a rewarding career in Customer Service.

In this Customer Service Level 5course core concepts covered include identifying Customer requirements, the importance of exceeding expectations, the value of empathy in a Customer Care environment, dealing with complaints and difficult customers, problem-solving, stress management and how to transform every negative experience into a positive outcome. Study in your own time and at your own pace for an advanced Customer Service Diploma, which could transform your career prospects!


Endorsed by ABC Awards


120 CPD hours / points
Accredited by The CPD Standards Office

Course media


Customer Service Professional Diploma Level 5

Become a qualified, capable and confident Customer Service specialist and the world really is yours for the taking! Now more than ever, it’s impossible to place too much emphasis on the importance of quality Customer Care. The support any business provides plays a direct role in nurturing Customer loyalty, identifying unhappy Customers and ultimately increasing revenues. More importantly, it’s one of the most important points of differentiation, enabling any given business to stand out from the crowd and outperform the competition. As a Customer Service specialist, it’s your job to ensure every Customer leaves with a positive and lasting impression of the business as a whole.

Customer Service - Learning Outcomes

On successful completion of this Customer Service : Level 5, the learner will be able to;

  • Discuss overview of key Customer Service elements
  • Investigate the process of listening to, questioning and confirming Customers’ needs.
  • Understand how to develop a Customer Service strategy
  • Explore a variety of effective training and development methods
  • Develop the knowledge and principles that underpin outstanding Customer Care
  • Explore techniques for building long-term Customer relations
  • Discuss how to turn an unprofitable Customer into a profitable Customer.
  • Explore the true value and impact of listening to Customers
  • Discuss how to professionally handling complaints from a business perspective
  • Explore the relationship between employee satisfaction and its resulting impact on Customer Service.
  • Gain or develop key transferable skills applicable in a range of industries and sectors.

Customer Service - Course Syllabus:

This Customer Service : Advanced Diploma - Level 5 course consists of following modules:

  • Module 1 - Introduction to Customer Services
  • Module 2 - Understanding Your Customers
  • Module 3 - What is a Customer Focused Organisation?
  • Module 4 - Developing Customer Service Strategy
  • Module 5 - Implementing a Service Excellence Strategy
  • Module 6 - Training and Development for Customer Service
  • Module 7 - Importance of Effective Communication
  • Module 8 - Building Long-Term Customer Relations
  • Module 9 - Dealing with Unprofitable Customers
  • Module 10 - Importance of Customer’s Feedback
  • Module 11 - Complaints Handling
  • Module 12 - Empowerment & Ownership

Customer Service - Course Benefits:

This Customer Service : Advanced Diploma - Level 5 has the following benefits:

  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world
  • 24/7 Access to the LMS ( Learning Management System )
  • Easy to understand quality e-learning study materials.

Customer Service - Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Customer Service : Advanced Diploma - Level 5 course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links

Customer Service - Course assessment

You will be continually assessed throughout the Customer Service course Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Who is this course for?

Customer Service Professional Diploma Level 5

  • Candidates looking for a career change
  • Candidates looking to upgrade their CVs for better job prospects
  • Existing Customer care workers looking to improve their skills for promotion
  • Those planning to go on to higher-level studies upon completion
  • Business owners, managers and supervisors
  • Anyone serious about a rewarding career in Customer Care


Customer Service

No particular entry requirement

OPTION-I: Endorsed Certificate of Achievement from ABC Awards

On course completion, learner can claim endorsed certificate by paying £120

accreditation fee+postal charges.

Certificate of course Completion

Soft copy :£15

Hard copy of this certificate you will pay £25

OPTION-II: CPD Certificate

CPD Standards Office Accredited Certificate can be claimed on course completion, which will be issued in association with Oxford Home Study (PDF format or hard copy)

CPD Accredited Diploma (PDF format)=£30

CPD Accredited Diploma (Hard copy)=£95

Postage Charges:

National £9

International £15

Career path

Customer Service Professional Diploma Level 5

Typical Customer Service positions include;

  • Team leader
  • Customer Service Officer
  • Customers relationship Officer
  • Customers support officer
  • PR Manager
  • Support assistant

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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