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CPD The Strategic Business Support PA

Classroom based course, tutor support CPD ILM

Global PA Association


£425 inc VAT
Finance options

Payment can be made via Lloyds Bank Cardnet URL payment link, or Company Invoice or Paypal email...

Study method
Classroom + online
7 hours · Full-time
No formal qualification
7 CPD hours / points
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

12 students enquired about this course

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Location & dates

Start date
End date

End date: 03/12/2024

Additional info: 09.30-16.30 includes refreshments and lunch

Grand Connaught Rooms
Great Queen Street
Central London
United Kingdom


The Strategic Business Support PA Masterclass is Day 1 of the ILM Accredited 7 Key Skills PA Management Programme developed by the Global PA Association, which is a global leader in development of the Executive Assistant & PA Profession. You have the option to attend 1 or 2 days or all 3 days of the ILM 7 Key Skills PA Management Programme and complete the other days at a later date or online. The programme is recognised by the ILM (City & Guilds Group), the CPD Standards Office and by Birkbeck, University of London.


Certificate of completion

Digital certificate - Included

CPD Certificate will be sent on completion


7 CPD hours / points
Accredited by The CPD Standards Office

Course media


  • 5 Secrets of Top Performing EAs & PAs - download
  • 7 Key Management Skills Programme -


Topics covered on Day 1 include: Managing your Manager, Organisational Efficiency, Time Management, Commercial & Business Awareness, Minute Taking & Project Management Skills

Session Aims:

  • Introduction to the 7 Key Skills and a focus on the skills of Organisational Efficiency and Strategic Business Supporter for this session
  • Learners will complete exercises and activities to assess their organisational efficiency
  • Organisational efficiency will include assessing your working style and that of your manager, discover strengths and weaknesses and review time management and prioritisation skills
  • Commercial & Business awareness will cover understanding the impact your organisation makes in the business world and its impact on the relationship you have with your Executive.
  • Review of Minute Taking and top tips on how to take effective minutes
  • Strategic Business Supporter session will include understanding and working with the temperament of your Manager, problem solving and managing the office
  • Project Management Skills will be developed by completing a Management Skills Case Study during the session

Testimonials: "I now feel that I can manage my time better and organise my day more effectively and avoid distractions. Also manage my manager's expectations by always saying what has been done". A, White Cube Gallery

"The whole day has been very useful, specifically minute taking and being more aware of temperament styles and how to manage them". S, CRF Bracket

Who is this course for?

This programme is for Executive Assistants, PAs, Personal Assistants, Senior Secretaries, Team PAs and Admin Assistants.


Minimum of 2 years experience as a PA or Personal Assistant.

Career path

This programme will give you the skills to move up the Executive PA Career Ladder to Senior Management. Salary guide of £35k to £55k.

Questions and answers


Course rating


Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.