CPD Conflict Management
Stonebridge Risk
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
Overview
- Identify the key components present in confrontations
- Recognise the different stages in escalation
- How to maintain composure when responding to a conflict
- Recognise the signs of potential conflictUse skills to manage their words, phrases and body language
- Demonstrate skills to stay calm and manage angry customer behaviour
Description
We will demonstrate:
Defusing conflict before it escalates
Getting clear about what outcome you require
How to get to the solution
Knowing when / how to react
Making an acceptable offer / win-win
Adjudicating between other people's arguments (inter-staff conflict)
Communication & Awareness Programme:
Communicating management expectations and creating and maintaining awareness of key loss prevention issues requires constant attention. Stonebridge Risk has developed a number of communications campaigns that can be customised to address key issues affecting your organisation. Our UK and Middle Eastern experience ensures we provide relevant, relatable and easy to understand media in multiple languages.
Who is this course for?
Retail Staff
Retail Management
Security
Requirements
Minimum 5 persons, price per person
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.