Hotel Receptionist Training

Hotel Receptionist Training

As a Hotel Receptionist, you are the public face of the business, so being confident and professional in that role is vital if you want you career to progress. Employers within the hotel/hospitality industry are looking for front desk staff who can work efficiently and effectively, and who can engage well with guests in order to attract repeat business: Global Edulink’s Hotel Receptionist Training course will help you to learn or develop these skills.

Whether you are new to the role of a Receptionist, or have some experience, Global Edulink’s Hotel Receptionist Training can help you to develop and gain employment or promotion.

With the help of this training, you can progress from working a Hotel Receptionist, Telephonist to a front desk Supervisor or Manager. Being a prominent figure in your organisation can bring your employer repeat custom if you are not only good at your job but also willing to improve and deliver excellent customer service at all times.

Global Edulink’s Hotel Receptionist Training course aims to help students to impress employers or prospective employers with their dedication to self-improvement and their bank of relevant skills. Improve your general Reception, Telephone, and Clerical skills so that you are working to the highest industry standards to make yourself highly employable in the hotel or hospitality business.

Through our online programme, you will be fully supported yet able to access your learning modules at times that suit you and that fit around your existing work commitments. The course is available online 24 hours a day, 7 days a week, 365 days a year and includes step-by-step tutorial videos and an effective, professional support service. Having access to our supportive team will help to improve your confidence, and the interesting and engaging content of the tutorials will keep you motivated to complete the course.

COURE CURRICULUM

Module 01 : Professional Receptionist Training Course Objectives

Module 02 : The 90: 90 Principle to Create a Powerful First Impression

Module 03 : Hot Telephone Tips

Module 04 : Get the Facts- Ask the Right Questions

Module 05 :Discuss Solutions- Learning to Listen

Module 06 : Dealing With Difficult Customers

Module 07 : Practice Good Telephone Skills

Module 08 : Managing Database and Company Files

Module 09 : Booking or Reservation Procedure

Module 10 : Deal Effectively With Security and Safety Issues

Module 11 : Successful Meetings & Minutes

Module 12 : Meeting Arrangements

Module 13 : Arranging Business Travel and Accommodation

Module 14 : Email Tutorial

Module 15 : How to Use Social Media to Promote Your Company

Module 16 : Minute Taking

Module 17 : Microsoft Excel Tutorial

Module 18 : MS PowerPoint Tips

Module 19 : MS Word Tips & Tricks

Course structure

The course is delivered over 70 hours through guided online learning, covering each of the topic areas listed above.

Assessment

At the end of the course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded certificates for Certificate in Hotel Receptionist Training.

This course would be suitable for:

• Those seeking work as a Receptionist within the hotel/hospitality industry
• A Receptionist aiming to improve existing skills, and develop or learn best practice for working in the hotel/hospitality industry
• An experienced Receptionist who wishes to improve existing skills

• This course is available to all students, of all academic backgrounds. However, a sound academic background or Receptionist experience would be an advantage
• Learners should be ages 16 or over to undertake the qualification
• Basic understanding of English language, literacy, numeracy and ICT are required to attend this course

• Hotel Receptionist – £16,091 per annum
• Office administrator – £17,444 per annum
• Front Desk Manager – £22,607 per annum

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