Introduction to Telephone Skills

Course overview

Picture a day when every phone call you make leaves an impression. Navigate conversations like a seasoned pro. Dive into "Telephone Skills Basics" and make every ring count.

Embark on a transformative journey with "Telephone Skills Basics." Beginning with an introductory framework, this course ensures you're primed for every call. Learn the nuances of preparing, answering, and managing your conversations effectively. Delve deep into tackling challenging situations and mastering the fine art of call transfers. Recognise the importance of concluding your calls in a manner that leaves a lasting positive note. Furthermore, prioritise etiquette when dealing with customers over the phone, ensuring satisfaction and professionalism.

Immerse yourself in the best practices that elevate telephone communications. Make the smart choice today, and answer the call to excellence.

Learning Outcomes:

After completing this course, you will be able to:

• Efficiently prepare for and manage business-related calls.
• Address and resolve challenging telephonic situations.
• Seamlessly hold and transfer calls while maintaining professionalism.
• Uphold exemplary telephone etiquette, particularly in customer service scenarios.
• Implement best practices to enhance the quality of telephone interactions.