Customer Service: Improving Engagement through Customer Service
Customer Service Excellence - Level 5
Course overview
Customer Service Excellence - Level 5 Diploma
Embark on a journey to Customer Service mastery with our Level 5 Diploma, designed to elevate your service skills to new heights. Develop a profound understanding of Customer Service nuances, from telephone etiquette to email professionalism.
Key Performance Metrics in Customer Service Bundle:
- Master excellence in Customer Service.
- Apply Customer Service principles in telephone etiquette.
- Become an expert Receptionist with a Customer Service focus.
- Integrate KYC procedures for improved Customer Service.
- Perfect Customer Service-oriented email writing skills.
Courses Included in Customer Service Bundle:
- 01: Customer Service Excellence
- 02: Customer Care
- 03: Telephone Etiquette
- 04: Receptionist
- 05: Know Your Client (KYC)
- 06: Email Writing
Accreditation:
This Customer Service Excellence - Level 5 Diploma is CPDQE accredited, which serves as an impactful mechanism for skill enhancement.
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