It's Easy to Not Listen
Brain Bites - Let Them Know You're Listening
by Bigger Brains
Course overview
You will be able to:
- Describe why it’s easy to not listen and why it’s important to work at being a good, active listener
- Convey that you are listening using short statements (verbal cues) and body language
- Seek agreement and understanding using a simple clarifying statement formula
- Build trust by providing a safe and distraction-free listening environment
- Use appropriate questions to understand the speaker’s message
- Focus on the speaker by paying attention to body language
- Express empathy and provide input to help the speaker better understand their situation
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