Conversation Management Diploma

UK Professional Development Academy LTD

Level 5 Diploma in Conversation Management

Digital certificate - £42

Level 5 Diploma in Conversation Management

Hard copy certificate - £74

Quiz Based Assessment

Included in course price

Level 5 Conversation Management Diploma is CPD Certificate. To achieve a Level 5 Conversation Management Diploma learner must have to achieve 10 Modules with 100 Credits to get a CPD Accredited Certificate of Completion.

Modules Outline

Module 1: Communication Strategies

This Conversation Management module covers the following key topics:

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and par verbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others

Module 2: Knowledge Management

This Conversation Management module covers the following key topics:

• Understand the basic concept of knowledge management (KM)
• Identify the do’s and Don’ts of KM
• Identify the KM lifecycle
• Identify the new KM paradigm
• Identify the KM models
• Understand how to build a KM rationale for your company
• Understand how to customize KM definitions
• Identify the steps to implementing KM in your organization
• Identify tips for success
• Understand the advanced topics in KM

Module 3: Developing Creativity

This Conversation Management module covers the following key topics:

• Define creativity
• Act with confidence
• Engage in curiosity
• Stop acting out of fear
• Learn from introspection
• Take risks

Module 4: Constructive Criticism

This Conversation Management module covers the following key topics:

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session
• Know how emotions and certain actions can negatively impact the effects of the session
• Recognize the importance of setting goals and the method used to set them
• Uncover the best techniques for following up with the employee after the session

Module 5: Coaching and Mentoring

This Conversation Management module covers the following key topics:

• Define coaching, mentoring, and the GROW model.
• Identify and set appropriate goals using the SMART technique of goal setting.
• Identify the steps necessary to define your employee's situation's current state or reality.
• Identify the steps needed in defining options for your employee and turn them into a preliminary plan.
• Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
• Identify the benefits of building and fostering trust with your employee.
• Identify the steps in giving effective feedback while maintaining trust.

Module 6: Basics of Body Language

This Conversation Management module covers the following key topics:

• Define body language.
• Understand the benefits and purpose of interpreting body language.
• Learn to interpret basic body language movements.
• Recognize common mistakes when interpreting body language.
• Understand your own body language and what you are communicating.
• Practice your body language skills.

Module 7: Development Launch and Learn

This Conversation Management module covers the following key topics:

• Understand what lunch and learn is and is not
• Be able to set up and break down
• Create new content
• Address difficult situations and people
• Create useful takeaways
• Use feedback to improve future lunch and learns

Module 8: Emotional Intelligence

This Conversation Management module covers the following key topics:

• Define and practise self-management, self-awareness, self-regulation, self-motivation, and empathy.
• Understand, use and manage your emotions.
• Verbally communicate with others.
• Successfully communicate with others in a non-verbal manner.
• Identify the benefits of emotional intelligence.
• Relate emotional intelligence to the workplace.
• Balance optimism and pessimism.
• Effectively impact others.

Module 9: Facilitation Skills

This Conversation Management module covers the following key topics:

• Define facilitation and identify its purpose and benefits.
• Clarify the role and focus of a facilitator.
• Differentiate between process and content in the context of a group discussion.
• Provide tips in choosing and preparing for facilitation.
• Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.
• Identify ways a facilitator can help a group reach a consensus: from encouraging participation in choosing a solution.
• Provide guidelines for dealing with group disruptions, dysfunctions, and difficult people.

Module 10: Negotiation Skills

This Conversation Management module covers the following key topics:

• Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
• Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
• Lay the groundwork for negotiation
• Identify what information to share and what to keep to yourself
• Understand basic bargaining techniques
• Apply strategies for identifying mutual gain
• Understand how to reach a consensus and set the terms of the agreement.
• Deal with personal attacks and other difficult issues
• Use the negotiating process to solve everyday problems
• Negotiate on behalf of someone else

Certificate

Upon successfully passing the course, the Learner must pay for the CPD Accredited Certificate of Completion in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges International £14 = £79

Without any prior knowledge of Conversation Management the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Conversation Management can take the course. There are no specific deadlines for admission, and you can enroll anytime on this course.

There are no precise requirements for Conversation Management Certificate as no prior knowledge and experience of Conversation Management is required.

Students seeking to enroll in this course should meet the following requirements;

• Basic knowledge of English Language & Basic Computer Skills
• Be aged 16 years or above

After completing the course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

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